Zdenka Burnett

I am a hardworking, dedicated individual looking to develop my skills and knowledge in a dynamic work environment. I enjoy working as an individual as well as a team player. I have had experience in being motivated to maintain customer satisfaction and contribute to company’s success. My versatility has allowed me to take on many tasks i.e. cash handling and customer service with an innovative and proactive approach in order to gain success with organised and resourceful results. I have experience in customer service as well as Management. I believe that by presenting myself in a respectful and appropriate manner I am communicating not only my professionalism but respect and therefore will be taken seriously in the world of work. I am a polite staff member to everyone Learning I am a competent and eager learner when working throughout any industry. I will al- ways listen and do my job right as asked or told. I am open to new ideas and ways of learning. Strong commitment to learning through my willingness to learn to maintain best practices. This is exemplified by not only my education but through my casual work. I am interested in future learning/training experiences and believe I am capable to do the necessary training needed for the position as I understand that learning is a lifelong activity. I am a hardworking and dedicated worker, who provides quality work and attempts to go above and beyond for the work place and any job. I am confident and detailed-oriented with dedication to organization and effective collaboration with various coworkers.

Catholic Out Of School Hours Care – Chisholm Catholic Primary School – Current residence. At Chisholm Catholic Out Of School Hours Care, we run a before and after school care service of three staff and 30+ children each day. We collaborate and work alongside Chisholm Catholic Primary School as we are based on premises. At Chisholm COSHC, we work alongside one another to provide the best possible before and after school care service for our children.

• Achieved results by completing task oriented jobs with accuracy and efficiency.
• Supervised team of multiple staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets for children.
• Observed students and documented social, emotional, motor skill and intellectual developments.
• Created before and afterschool program successfully for 30+ students.
• Successfully use powerpoint presentation to create slide's for parents and carer's to see day to day activities at COSHC.
• Successfully liaise with school, staff and principals.
• Successfully manage children with behaviors.
• Manage children's medication and allergy plans.
• Manage money from safe and front counters tills.
• Actively supervise 30+ children in one setting.
• Communicate efficiently with both children and staff.
• Efficiently deliver great customer service.

• At Chisholm COSHC (current residence) some of the things I do and provide are listed below: - I am a mandatory reporter for all children. - Provide active supervision for all children. - Create and set up new activities for our program, to which we work on with the children dur- ing their time at COSHC. - Provide food for all children including breakfast and afternoon tea. - Actively run activities for the children both outdoors and indoors. - Provide care for all our children. - Incident report writing when needed. - Liaising regularly with children’s families and parents. - Liaising with staff to regularly improve our service. - Liase with Chisholm staff, teachers and principals. - Regularly sign off on legal documents. During my time Chisholm Catholic Out Of School Hours Care, I stepped up during term 4 of 2021 to take on the role of Assistant Coordinator and help my staff who also stepped up to take on the role of Coordinator, while Chisholm COSHC’s center coordinator took leave for all term 4. This included taking on extra duties, coordinating together with the acting center coordinator and adding extra hours to my current full-time hours. During this time, I found that I was able to liaise more with Chisholm and the principals. During this time, I got given higher duties and pay for taking on the role of Assistant.