Ze Chen
173 City Road Southbank VIC 3006 Melbourne,Victoria
Summary
I am available to work full days on Mondays, Tuesdays, Thursdays, and Fridays, and can work until 10pm at the latest. I have basic English communication skills, a strong sense of customer service, and the ability to lift heavy items. I maintain good hygiene habits, am punctual and reliable, and exercise regularly, which helps me handle long working hours. I also have basic kitchen knowledge.
Overview
2
2
years of professional experience
Work History
client manager
Shenzhen Pengwei Software Technology Co., Ltd
06.2019 - 06.2021
- Established an effective communication mode with the team, and helped most employees find their own sense of responsibility in the work and constantly challenge themselves to be better, reduced the turnover rate while maximizing employee’s sense of satisfaction and fulfillment;
- Built effective strategies for selecting the most suitable employee to match with the determined leadership style;
- Communicated with upstream and downstream customers, used certain psychological strategies to analyze customer pain points and develop negotiation strategies, so to ensure the efficient completion of the projects;
- Helped the company improve the personnel recruitment and training mechanism, and also promoted the development of the company's corporate culture to a certain extent.
planner and operator
Guoji.Biz Information Technology Co., Ltd.
04.2019 - 06.2019
- Assisted in the salesmen’s work by answering enquires about the products, including functions and prices;
- Involved in after-sales work, including producing quarterly statements, product operations and festival celebration and marketing campaign proposals;
- Conducted data management and analysis of important customers, examined the proposals and participated in voting;
- Contributed to an increase of 10% in click rate and business turnover.
planner and operator
Guoji.Biz Information Technology Co., Ltd.
01.2019 - 03.2019
- Assisted in project planning and operations;
- Participated in business negotiations and maintained customer relationships.
Education
Bachelor of Science - Business
Monash University
Clayton, VIC06-2026
Skills
- Managerial experience
- Basic communication skills
- Effective communication
- Data analysis
- Sales strategies
Timeline
client manager
Shenzhen Pengwei Software Technology Co., Ltd
06.2019 - 06.2021
planner and operator
Guoji.Biz Information Technology Co., Ltd.
04.2019 - 06.2019
planner and operator
Guoji.Biz Information Technology Co., Ltd.
01.2019 - 03.2019
Bachelor of Science - Business
Monash University
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