Zeba Baig
Summary
I aspire to become a Customer Service Representative/Retail Assistant, with a history of meeting company needs with consistent and organized practices. I am a responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. A highly motivated employee with a desire to take on new challenges and proven multitasking abilities. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Dawg Boys
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Gathered customer feedback through surveys and used the data to improve customer service
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
ASSISTANT PROFESSOR
Amity University Dubai
09.2019 - 02.2023
- Provided instruction and guidance to undergraduate and graduate students in the classroom setting
- Developed and implemented innovative teaching methods that enhanced student engagement and learning outcomes
- Conducted research projects, wrote manuscripts, and presented findings at professional conferences
- Collaborated with colleagues on curriculum development initiatives to ensure academic excellence
- Advised students on their academic plans, career paths, and personal goals
- Improved student retention rates by developing engaging course materials and utilizing interactive teaching methods.
- Designed and updated courses and materials based on developments in industry research
- Used technology to teach students about various concepts related to Architecture, Interior Design & Planning.
RETAIL ASSISTANT
Centrepoint
09.2019 - 12.2022
- Assisted customers with product selection, answered queries and provided advice
- Explained information about quality, value and style of products to influence customer buying decisions
- Counted cash, made change and stored coupons to keep an organized and balanced cash register drawer
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Engaged positively with each customer, providing professional and polite support for sales and service needs
CUSTOMER SERVICE REPRESENTATIVE
Viraj Constructions Pvt. Ltd.
09.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Developed strong relationships with customers by providing personalized assistance and support
- Answered inbound calls, chats and emails to facilitate customer service
ASSISTANT PROFESSOR
Babu Banarasi Das University
09.2016 - 08.2019
- Provided instruction and guidance to undergraduate and graduate students in the classroom setting
- Collaborated with colleagues on curriculum development initiatives to ensure academic excellence
- Improved student retention rates by developing engaging course materials and utilizing interactive teaching methods
RETAIL SALES REPRESENTATIVE
Volkswagen
09.2015 - 08.2016
- Greeted customers, identified their needs and provided product information
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques
- Attended weekly team meetings to discuss sales goals and strategies
- Initiated contact with potential customers through cold calling techniques
- Prepared reports on daily sales activities for management review
RETAIL ASSISTANT
Shoppers Stop
09.2014 - 08.2015
- Assisted customers with product selection, answered queries, provided advice and boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently
- Processed payments using cash register, credit card machine and POS system
- Followed company policies regarding returns, exchanges, refunds and other transactions
- Attended team meetings regularly for updates on new products, promotions or services offered by the store
- Enhanced store appearance through diligent merchandising and regular upkeep of displays
MAKEUP CONSULTANT
Shoppers Stop
09.2014 - 08.2015
- Took part in training sessions designed to improve knowledge of cosmetic brands and products
- Assisted in product selection by providing information about ingredients, pricing and availability
- Created brand awareness through sharing and demonstration of product knowledge
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations
- Increased sales through effective upselling of makeup products and services
Education
Master of Educational Studies - Education (HASS)
The University of Queensland
Brisbane, QLD12.2024
Master of Urban And Regional Planning - Architecture
Babu Banarasi Das University
Lucknow, India08.2018
Bachelor of Architecture - Architecture
Babu Banarasi Das University
Lucknow, India08.2016
Skills
- Product Merchandising
- Complaint Handling
- Customer Assistance
- Cash Register Operation
- Complex Problem-Solving
- Retail Merchandising
- Store Organization
- Product Knowledge
- Inventory Management
- Team Supervision
- Goal-Driven
- Reliable and Responsible
- Building Customer Loyalty
- Team Cooperation
- Adaptable and Flexible
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Documentation and Reporting
- Customer Service
Activities
- Reading
- Fashion
- Music
- Customer Relations
- Presentation Skills
- Leadership
- Organisational Skills
- Freelance makeup artist and personal shopper
References
References available upon request.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Arabic
Limited Working
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Dawg Boys
05.2023 - Current
ASSISTANT PROFESSOR
Amity University Dubai
09.2019 - 02.2023
RETAIL ASSISTANT
Centrepoint
09.2019 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Viraj Constructions Pvt. Ltd.
09.2018 - 08.2019
ASSISTANT PROFESSOR
Babu Banarasi Das University
09.2016 - 08.2019
RETAIL SALES REPRESENTATIVE
Volkswagen
09.2015 - 08.2016
RETAIL ASSISTANT
Shoppers Stop
09.2014 - 08.2015
MAKEUP CONSULTANT
Shoppers Stop
09.2014 - 08.2015
Master of Educational Studies - Education (HASS)
The University of Queensland
Master of Urban And Regional Planning - Architecture
Babu Banarasi Das University
Bachelor of Architecture - Architecture
Babu Banarasi Das University
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