Zeba Saiyed
Summary
Dynamic and adaptable professional with a strong background in customer service at Coles Supermarket. Proven ability to resolve customer issues with empathy and clear communication, enhancing loyalty. Recognized for leadership qualities and a commitment to teamwork, consistently improving workflow and supporting colleagues in high-pressure environments.
Reliable crew professional prepared to bring strong work ethic and commitment to quality. Adept at performing variety of tasks to support team objectives and enhance operational efficiency. Known for collaborating well with team members and adapting to dynamic work environments, bringing valuable skills in multitasking and problem-solving.
Overview
2
2
years of professional experience
Work History
General Crew Member
Coles Supermarket
06.2023 - Current
- Cross-trained and actively worked in multiple departments including Service, Online Orders, Bakery, Deli, Fresh Produce, Grocery, and Dairy, demonstrating flexibility and a strong learning mindset.
- Quickly adapted to different roles to support team coverage, improve workflow, and meet business needs during busy periods or staffing shortages.
- Regularly assisted with customer inquiries and complaints, ensuring a positive shopping experience through problem-solving and communication skills.
- Fostered a cooperative team environment by supporting coworkers and contributing to a culture of collaboration and mutual support.
Customer Service Cashier /Front of House Team Member
El Jannah
05.2023 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Lake GINNINDERRA College
Canberra, Belconnon, ACT11-2024
Skills
- Leadership qualities
- Initiative and Self-motivation
- Stress tolerance
- Creativity and innovation
- Work ethic and dedication
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking and organization
- Clear communication
- Hospitality service expertise
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Interests
- Gym Workouts
- Rock Climbing
- Baking
- Reading
Timeline
General Crew Member
Coles Supermarket
06.2023 - Current
Customer Service Cashier /Front of House Team Member
El Jannah
05.2023 - 09.2023
High School Diploma -
Lake GINNINDERRA College
Similar Profiles
Ravneet SinghRavneet Singh
Retail Assistant at Coles Supermarket & Coles ExpressRetail Assistant at Coles Supermarket & Coles Express
Om DeshpandeOm Deshpande
Team Member at Coles SupermarketTeam Member at Coles Supermarket
Darren TranDarren Tran
Supervisor at Coles SupermarketSupervisor at Coles Supermarket
Susan BrennanSusan Brennan
Team Leader at Coles SupermarketTeam Leader at Coles Supermarket
Tracy PackTracy Pack
General Crew Member at Packs Landing LLCGeneral Crew Member at Packs Landing LLC