Zeba Mehreen Shaik
Brisbane,Australia
Summary
Dedicated customer service professional with a strong background in hospitality and food service. Skilled in managing high-volume interactions, resolving issues, and maintaining service standards. Expertise in team coordination and operations support enhances customer satisfaction. Seeking a role to utilize effective communication, problem-solving, and collaboration skills.
Overview
4
4
years of professional experience
Work History
CREW MEMBER
Hungry Jack's Pty Ltd
Brisbane, Australia
09.2023 - Current
- Managed drive-thru operations, ensuring accurate orders and quick service delivery to enhance customer satisfaction
- Delivered high-quality customer service in a fast-paced food service environment
- Trained and supported new team members, facilitating smooth onboarding and effective daily operations
- Maintained composure under pressure, consistently meeting service time targets to support team efficiency
Night Audit Manager
Adnev Night Audit Services
Brisbane, Australia
06.2025 - 03.2026
- Generated operational and financial reports for multiple departments, supporting informed decision-making during night shifts
- Processed and reconciled 100+ daily transactions using Oracle Opera, ensuring accurate financial reporting
- Maintained smooth overnight hotel operations and ensured service standards were met.
- Provided guest support, handled late check-ins, and resolved customer issues, enhancing overall guest satisfaction
Customer Engagement Executive
[24]7.ai
Hyderabad, India
09.2022 - 12.2022
- Managed customer inquiries and resolved issues, fostering positive customer experiences through empathy and professionalism.
- Collaborated with cross-functional teams to improve service quality, resulting in increased customer satisfaction.
- Developed strong communication, conflict resolution, and problem-solving skills.
- Processed transactions accurately, ensuring smooth operations and customer trust in internal systems and tools.
SOCIAL MEDIA MARKETING INTERN
Yatharth IAS Institute
Hyderabad, India
09.2022 - 12.2022
- Designed and scheduled 20+ weekly posts, boosting engagement 30% in 3 months.
- Supported digital campaigns that generated 1,000+ new student inquiries.
- Collaborated on targeted campaigns to engage prospective students.
- Trained peers on social media best practices, enhancing overall team output.
Education
MASTER'S OF BUSINESS - HUMAN RESOURCES MANAGEMENT
Queensland University of Technology
Brisbane, QLD, Australia12-2024
BACHELOR'S - BUSINESS ADMINISTRATION
ST. Pious X Degree College For Women
Hyderabad, Telangana, India07-2022
Skills
- Point of Sale
- Cash handling
- Customer service
- Sales reporting
- Service quality enhancement
- Shift coordination
- Fast-paced multitasking
- Team training
- Team communication
- Conflict resolution
- Task delegation
- Office reporting
Websites
Projects
- Employee Engagement Study, Analyzed employee engagement impact on productivity and retention using data from 15 participants; proposed strategies to boost motivation and satisfaction.
- Ethical Leadership in Remote Teams, Leveraged Self-Determination Theory to analyze remote team leadership, identifying strategies that boosted motivation and connection, resulting in a 15 percent rise in engagement metrics over two months.
- HR Innovation Sprint (FIT e.V., Vietnam), Transformed workforce planning at FIT e.V. (Vietnam) by launching innovative AI and telemedicine proposals through an HR innovation sprint.
- Investor Awareness of Green Finance, Conducted research on investor awareness with feedback from 30+ participants; provided recommendations to increase adoption of sustainable finance options.
Timeline
Night Audit Manager
Adnev Night Audit Services
06.2025 - 03.2026
CREW MEMBER
Hungry Jack's Pty Ltd
09.2023 - Current
Customer Engagement Executive
[24]7.ai
09.2022 - 12.2022
SOCIAL MEDIA MARKETING INTERN
Yatharth IAS Institute
09.2022 - 12.2022
MASTER'S OF BUSINESS - HUMAN RESOURCES MANAGEMENT
Queensland University of Technology
BACHELOR'S - BUSINESS ADMINISTRATION
ST. Pious X Degree College For Women