Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
ZED JUNTELA
Coordinator / Administrator
Brooklyn,VIC
Summary
Overview
18
years of professional experience
7
years of post-secondary education
Work History
EPWORTH HEALTHCARE
Recruitment Coordinator
3 2024 - 9 2024
Job overview
- Production of accurate employment contracts and quality advertisements within required timeframes and to required standards
- Initiate all new hire onboarding documentation, which may include follow-up with new hires and/or their managers as necessary
- Processes pre-employment screening checks in accordance with employment related policies and protocols and any audit requirements.
HEALTHSCOPE
Talent Acquisition Coordinator
09.2023 - 03.2024
Job overview
- Delivers positive candidate experience by booking interviews, setting up reference checks, creating and extending offers, ensuring the offer is accepted and onboarding is sent
- Responsible for the timely provision of Police checks, Working Rights, Health Questionnaire, Serology & Vaccination
- Ensuring all onboarding documents have been received and saved into the employee portal.
WASTE MANAGEMENT NZ LTD
Employee Onboarding Coordinator
05.2023 - 09.2023
Job overview
- Organizing the administration of pre-employment medical, Ministry of Justice and psychometric testing
- Conducting candidate reference checks via Referoo
- Generating employment offers and agreements.
YMCA NORTH
Talent Acquisition Partner
02.2023 - 05.2023
Job overview
- Responsible for relationship management, understanding the requirements for the role, posting the ad and strategic/proactive sourcing
- Single point of contact for the Hiring Managers and responsible for filling the role end-to-end
- Built talent pipeline according to core company values and role requirements.
RAW ESSENTIALS
Nutrition Advisor
06.2022 - 03.2023
Job overview
- Provide Nutritional service to pet owners
- Monitoring of all Internal communications
- Maintaining clients’ case records.
FARMERS TRADING LIMITED
Sales & Service Assistant
06.2022 - 02.2023
Job overview
- Worked across multiple departments providing product advice to customers
- Consulting with customers to help them find product solutions to meet their unique needs.
STATS NZ
Survey Data Administrator
12.2017 - 02.2023
Job overview
- Provide general administration and operations support across the Capture & Logistics business unit
- Including recruitment and onboarding
- Update and capture respondent information from surveys and correspondence.
BOSCH SERVICE SOLUTIONS INC
Senior Recruitment Consultant
05.2017 - 11.2017
Job overview
- End to end volume hiring recruitment: candidate sourcing, interviewing both initial & behavioral, test administration, call simulation assessments, job offer, pre-employment, up to on-boarding
- Prepare regular reports including daily applicant reports, and weekly/end of month recruiting reports
- Submit payroll related details from new hires to the company finance team.
SERCO GLOBAL SERVICES
Recruitment Executive
04.2016 - 05.2017
Job overview
- End-to-end volume recruitment, from candidate sourcing up to on-boarding
- Record, secure and report background verification documents from employees to initiate a background check through our vendor
- Employee files and compliance management, delivery of AWOL letters and NTEs, and tracking of employee submitted documents for compliance purposes.
INTERGLOBE TECHNOLOGIES
Recruitment Consultant
03.2015 - 04.2016
Job overview
- Screening candidates and initial background verification during interviews
- Used TALEO for applicant tracking, extension of job offers and requisition updates
- Post, review and modify job descriptions to ensure that the adverts are accurate and attractive to potential candidates.
SPI GLOBAL SOLUTIONS
Recruitment & Sourcing Associate
03.2014 - 03.2015
Job overview
- Sourcing, call outs, administering exams, initial and behavioral interviews, client and hiring manager endorsement, negotiation, job offer and endorsement to Training Department
- Provide support in streamlining application trackers and applicant processes (Creating and maintaining trackers, Daily harvesting of applications for recruitment team's call outs, Applicant Surveys, Job ad postings, Attend job fairs, Internal Job Applications, Employee Referrals, data base text blasts)
TELEPERFORMANCE
Customer Service Representative
09.2013 - 03.2014
Job overview
- Answers inquiries by clarifying and providing information
- Resolves problems by exploring answers and alternative solutions
- Maintain calls centre database by entering information.
SPI GLOBAL SOLUTIONS
Chat Support Representative
03.2013 - 09.2013
Job overview
- Managing large amounts of inbound and outbound chats in a timely manner
- Identifying customers’ needs and providing solutions and/or alternatives
- Build sustainable relationship and engage customers by taking the extra mile.
CSS CORP
Customer Service Officer
03.2012 - 03.2013
Job overview
- Answer incoming customer phone calls and take appropriate action each call
- Maintain customer satisfaction ratings based on explicit criteria
- Input data into company computer platform to keep each customer record updated.
AEGIS PEOPLESUPPORT INC
Customer Service Representative
12.2010 - 03.2012
Job overview
- Answer calls and respond to email
- Provide customers with product and service information
- Identify and escalate priority issues.
RUSTANS COMERCIAL CORPORATION
Customer Service Specialist
07.2010 - 12.2010
Job overview
- Help in organizing products from stock locations to sales store
- Place sales via point-of-sale system and efficiently keep track of them as necessary
- Organize a record of customers to be able to communicate with them at occasions of special sales or other events.
RUSTAN MARKETING CORPORATION
Fragrance Consultant
01.2010 - 07.2010
Job overview
- Receives merchandise, totals bill, accepts payment, and makes change for customers
- Answers customer's questions concerning location, price, and use of merchandise
- May keep record of sales, prepare inventory of stock, or order merchandise.
RED RIBBON BAKESHOP
Customer Service Officer
07.2009 - 01.2010
Job overview
- Take orders and process bills for the customer and issue them receipts
- Help with outdoor delivery with food preparation at the kitchen
- Set the table in an orderly manner before customers show up
GREENWICH PIZZA CORPORATION
Customer Relations Officer
05.2006 - 06.2009
Job overview
- Process customers’ orders and generate their bills
- Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients
- Assist kitchen staff and outdoor delivery staff whenever such assistance is required
Education
ARELLANO UNIVERSITY SCHOOL OF LAW
Bachelor of Arts in Psychology
01.2012 - 01.2015
University Overview
ARELLANO UNIVERSITY
Bachelor of Science in Nursing
01.2006 - 01.2010
University Overview
Skills
Computer/Technical Literacy – Competent in using technology with basic understanding of computer hardware and software, especially word processing, spreadsheet, email Open to using new technologies, can work proficiently with Microsoft Office Suite (Microsoft Word & Excel) for creating reports from systems and constantly updates and add technical skills and knowledge by taking advantage of informal and formal learning opportunities
Superior Verbal and Communication Skills – Warm and engaging communicator with the ability to clearly listen, understand, vocalize, and impart information concisely and accurately
Customer Service Skills – over 11 years of experience in both inbound and outbound calling, and years of face-to-face customer service Able to successfully identify customer needs and strive to exceed their expectations
Analytical/Research Skills – with a tested and demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
Problem Solving Skills – has a natural ability to analyze problematic situations, seek relevant data, diagnosing information to solve problems, generalizing alternative solutions to find the best solutions
References
References
UPON REQUESTTimeline
Talent Acquisition Coordinator
HEALTHSCOPE
09.2023 - 03.2024
Employee Onboarding Coordinator
WASTE MANAGEMENT NZ LTD
05.2023 - 09.2023
Talent Acquisition Partner
YMCA NORTH
02.2023 - 05.2023
Nutrition Advisor
RAW ESSENTIALS
06.2022 - 03.2023
Sales & Service Assistant
FARMERS TRADING LIMITED
06.2022 - 02.2023
Survey Data Administrator
STATS NZ
12.2017 - 02.2023
Senior Recruitment Consultant
BOSCH SERVICE SOLUTIONS INC
05.2017 - 11.2017
Recruitment Executive
SERCO GLOBAL SERVICES
04.2016 - 05.2017
Recruitment Consultant
INTERGLOBE TECHNOLOGIES
03.2015 - 04.2016
Recruitment & Sourcing Associate
SPI GLOBAL SOLUTIONS
03.2014 - 03.2015
Customer Service Representative
TELEPERFORMANCE
09.2013 - 03.2014
Chat Support Representative
SPI GLOBAL SOLUTIONS
03.2013 - 09.2013
Customer Service Officer
CSS CORP
03.2012 - 03.2013
ARELLANO UNIVERSITY SCHOOL OF LAW
Bachelor of Arts in Psychology
01.2012 - 01.2015
Customer Service Representative
AEGIS PEOPLESUPPORT INC
12.2010 - 03.2012
Customer Service Specialist
RUSTANS COMERCIAL CORPORATION
07.2010 - 12.2010
Fragrance Consultant
RUSTAN MARKETING CORPORATION
01.2010 - 07.2010
Customer Service Officer
RED RIBBON BAKESHOP
07.2009 - 01.2010
Customer Relations Officer
GREENWICH PIZZA CORPORATION
05.2006 - 06.2009
ARELLANO UNIVERSITY
Bachelor of Science in Nursing
01.2006 - 01.2010
Recruitment Coordinator
EPWORTH HEALTHCARE
3 2024 - 9 2024