Zee Ndlovu
Brisbane,QLD
Summary
Results-driven sales associate with a strong background in customer service and team collaboration. Expertise in upselling and technical troubleshooting, contributing to exceeding sales goals while training new team members to ensure seamless operations.
Overview
3
3
years of professional experience
Work History
Sales Associate
Foot Locker Inc.
Brisbane, QLD
11.2024 - Current
- Provided product knowledge to customers, highlighting features and benefits of merchandise.
- Collaborated with team members to achieve and exceed daily sales goals, and maintain store standards.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Placed special orders or called other stores to find desired items.
IT Technician
LaupriMet Pty Ltd.
, QLD
11.2022 - 04.2023
- Installed and configured all hardware and software in user workstations for my father's company
- Troubleshot network issues using diagnostic tools and techniques.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Basketball Referee
Eastside Basketball Association
Brisbane, QLD
03.2023 - 02.2025
- Communicated effectively with players, coaches, and spectators during games.
- Collaborated with fellow referees to ensure smooth game operations.
- Resolved disputes between players, coaches, staff members, and spectators in an efficient manner.
- Provided feedback on referees in training sessions.
Education
High School Diploma -
Citipointe Christian College
Carindale, QLD11-2025
Diploma of Business (BSB50120) -
Barrington College
Brisbane, QLD11-2025
Certificate III in Business Administration (BSB30120) -
Citipointe Christian College
Carindale, QLD08-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Sales techniques
- Technical troubleshooting
- Retail store operations
- Multi-tasking strength
- Negotiation tactics
- Problem-solving
- Reliable and punctual
- Upselling
- Administrative support
Timeline
Sales Associate
Foot Locker Inc.
11.2024 - Current
Basketball Referee
Eastside Basketball Association
03.2023 - 02.2025
IT Technician
LaupriMet Pty Ltd.
11.2022 - 04.2023
High School Diploma -
Citipointe Christian College
Diploma of Business (BSB50120) -
Barrington College
Certificate III in Business Administration (BSB30120) -
Citipointe Christian College