Zeel Shah
Southbank,Australia
Summary
An innovative business professional and migration case manager who managed various office divisions including HR, sales, marketing, immigration and people and culture of the company. A strong leader who supervised regular office activities such as following the office protocols, observing client-employee relationships, client satisfaction, customer service techniques, employee-director relationship and productivity of all the employees. A content writer who produced content on different topics of education policies and promotion of top courses in Australia. Not only that but also a creator of innovative videos as a representative/brand ambassador of the company's social media pages. Apart from this, a compassionate migration consultant who handled all the visa documentation and filing procedure for clients and received successful outcomes for them.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Migration Case Manager
Upright Migration Consultants
Melbourne, VIC
01.2023 - 08.2024
- Have been trained under the RMA Harpalyad Teona
- Assisting the MARA agent with the documentation for the GSM visas.
- Preparing the file notes guided by the agent and adding in the CRM named Condat.
- Assessing the documents as per the instructions of a Registered Migration Agent.
- Renaming all the documents forwarded by the clients and arranging them in the system.
- Assisting the clients with their small inquiries about their existing cases.
- Preparing and lodging visa applications for SC 189, 190, 491, 191, 407 & 408 visas.
- Specialized in lodging the skills assessment applications for AQATO, TRA, VETASSESS, EA, ACWA, AITSL, CAANZ, IML, ANMAC, and EA.
- Preparing and lodging the ROIs for South Australia, Tasmania, and Victoria.
- Verifying the prepared applications by the client and lodging them with consent.
- Preparing & Lodging the state nomination application for VIC, NSW, WA, SA & TAS
- Preparing and lodging EOIs and ROIs for sc 189, 190, and 491.
- Preparing and lodging all partner visa sc 820, 801, 309, and 100 applications.
- Preparing and lodging Parents visa Sc 804, 143, 870 applications.
- Preparing & lodging Sc 461 visa application.
- Preparing & lodging BVB applications
- Preparing a genuine position and market salary report for employer-sponsored visas.
- Following up with case officers for the ongoing applications for state nominations.
- Preparing the AAT application.
- Creating marketing posts and content.
- Creating videos for various skills assessment authorities.
- Preparing form 956 form and client agreement for clients
- Following up with clients for their visa applications and their required documents.
- Won the award for Employee of the Month twice for exceptional performance in the company.
- Received almost 360 reviews under my name from the clients for providing satisfying service and positive outcomes.
- Provided crisis intervention support for clients in emergency situations.
Business Development Manager
Immi Smart Migration Agents
Melbourne CBD, VIC
07.2022 - 01.2023
- Managed various office departments for instance, sales, marketing, HR, people and culture of the company
- Worked as a brand ambassador for social media pages on Facebook, Instagram, tik tok and youtube
- Created content for videos, and directed and shot them
- Developed Strategies for marketing the services
- Managed leads on Facebook, Instagram, TikTok and Google
- Converted leads to clients on a regular basis
- Used Agetcis CRM application managing leads and sales report
- Supervised office culture, client-employee relationship, client satisfaction, employee-director relationship and performance of the employees
- Coordinated with clients for their experience at the company and feedback to improve the service
- Trained employees during their probationary period and reported to the director about their performance
- Promoted the business while creating social media posts about visa grants, festive posts and EOI approvals
- Prepared student admission applications for different colleges
- Prepared student visa applications along with GTE statements
- Took follow-ups on a regular basis
- Communicated with clients via emails, phone calls and WhatsApp
- Managed extra office duties such as general admin work, printing office forms, and reward system for weekly employee achievements
- Prepared file notes for the students and clients
- Prepared compliance documents such as form 956 & client agreement
- Managed Excel sheets to record the workflow of existing and new clients.
Migration Administrator
Aussizz Group for Migration and Education Consultants
Clayton, VIC
11.2021 - 06.2022
- Have been Trained under the well-known agent Mr Kamaljeet Singh(MARN- 2015736)
- Dealt with existing and new clients on a regular basis
- Follow-ups and advised clients on their tiny enquiries
- Prepared documents and visa applications for Employer sponsored visas, covid visas, temporary graduate visas
- Lodged EOIs and verified employment experience to check the eligibility for 482, 186, 494 and general skilled visas (where employment is claimed)
- Booked appointments for clients with MARA agents in CRM
- Prepared file notes, mandatory documents, Letters of advice, form 956, and client agreement and created invoices in CRM
- Communicated with clients via emails, phone and Whatsapp
- Prepared proper word files for the documents checklist for 482,186,494, 408,485 and general skilled visas
- Attended consultation of clients and MARA agents to learn the PR pathway options
- Maintained Excel sheets to record the workflow of existing and new clients for employer-sponsored visas
- Understood the overview of employer-sponsored visa which has 3-4 stages including SBS, LMT nomination and visa application
- Assisting marketing coordinator in creating videos of company services to upload at different social media platforms.
Administrator & Front Desk Coordinator
Flyworld Migration Lawyers
Melbourne, VIC
08.2021 - 11.2021
- Booked appointments of clients with lawyers
- Managed administrative work such as collecting documents of clients, Preparing visa applications for Sc 485 and 408 visas and taking follow-ups and reporting to lawyers
- Attended regular meetings with lawyers about improving services given to clients
- Took file notes and arranged documents given by clients
- Helping the marketing manager in creating marketing videos about services of the company and assisting others in creating video content.
PTE Trainer- freelancing (9 bands in PTE exam)
12.2020 - 11.2021
- Created teaching plans for the PTE program
- Had one on one classes(online) and prepared appropriate courses & lessons to be delivered in class
- Set tests, examination papers and exercises
- Worked from home.
Education
Certified QEACT592
PIER
VIC 08-2022
Masters of Construction Management -
Deakin University Waterfront
Geelong, VIC07.2021
Graduate Diploma of Interior Designing -
International institute of fashion designing (INIFD)
Vadodara, Gujarat07.2019
Bachelor of Architecture -
Maharaja Sayajirao University
Vadodara, Gujarat06.2017
Skills
- Time-management
- Adaptability and flexibility
- Strong written and verbal communication
- Team management
- Leadership
- Critical thinking ability
- Attention to detail
- Calm under pressure
- Problem-solving and decision-making
- Innovatory thinking
- Reliability
- Great attention to detail
- Sales
- Customer service
- Proficient in Microsoft office suite
- Competent in Canva application for marketing
- Content-writing
- Marketing skills on facebook & Instagram
- Strong Communication skills
- Performance Tracking
- Conflict Resolution
- Relationship Building
- Case Documentation
- Positive Attitude
- Organization and Multitasking
Certification
QUALIFIED EDUCATION AGENT COUNSELLOR (QEAC T592), 08/2022
References
A good set of references can be available upon request.
Personal Information
Visa Status: Permanent resident
Languages
- English
- Hindi
- Gujarati
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Timeline
Migration Case Manager
Upright Migration Consultants
01.2023 - 08.2024
Business Development Manager
Immi Smart Migration Agents
07.2022 - 01.2023
Migration Administrator
Aussizz Group for Migration and Education Consultants
11.2021 - 06.2022
Administrator & Front Desk Coordinator
Flyworld Migration Lawyers
08.2021 - 11.2021
PTE Trainer- freelancing (9 bands in PTE exam)
12.2020 - 11.2021
Certified QEACT592
PIER
Masters of Construction Management -
Deakin University Waterfront
Graduate Diploma of Interior Designing -
International institute of fashion designing (INIFD)
Bachelor of Architecture -
Maharaja Sayajirao University
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