Zeenat Ziauddin
Melbourne,Australia
Summary
Dynamic Key Account Manager with a proven track record at EonX Financial Services, excelling in B2B operations and strategic problem-solving. Expert in advanced data analytics and stakeholder management, driving client retention and engagement through innovative points redemption strategies. Achieved significant account growth while optimizing payments management for enhanced operational efficiency.
Overview
9
9
years of professional experience
Work History
Key Account Manager
EonX Financial Services
, Australia
05.2024 - Current
- Company Overview: EonX is a leader in digital experience platforms, offering loyalty, rewards, and financial technology solutions.
- Manage and nurture high-value client accounts across multiple regions, ensuring satisfaction, and long-term partnerships.
- Develop and implement strategies to drive client engagement, retention, and account growth.
- Oversee payments management for platforms including Ahapay, Partspay, Billpay Rewards, and Symbion Elite Rewards, ensuring seamless transactions, and prompt issue resolution.
- Design and optimize points redemption strategies to maximize client benefit from reward systems, enhancing customer experience, and engagement.
- Collaborate with cross-functional teams (sales, marketing, product) to deliver tailored solutions, and provide client feedback for service/product improvements.
- Monitor and report on account performance, analyzing trends and metrics to refine strategies, and deliver actionable insights to clients.
- EonX is a leader in digital experience platforms, offering loyalty, rewards, and financial technology solutions.
Program Manager - B2B
EonX Financial Services
Camberwell, Australia
10.2023 - 05.2024
- Company Overview: EonX is a leader in digital experience platforms offering loyalty, rewards, and financial technology solutions.
- Spearhead process development to enhance B2B program operations, driving significant improvements in efficiency and scalability.
- Lead cross-functional teams to align business objectives, ensuring smooth project execution from start to finish.
- Oversee internal ticketing systems, ensuring quick and effective resolution of service desk inquiries and requests.
- Provide crucial administrative support to leadership, including reconciliation, reporting, and manual incentive allocations. Analyze operational risks and dependencies, implementing effective strategies to ensure seamless program delivery. Utilize data tools (Salesforce, SAP, Quicksight, Manage) to extract actionable insights, fostering data-driven decision-making.
- Standardize processes, enabling smooth program scalability across the organization.
- EonX is a leader in digital experience platforms offering loyalty, rewards, and financial technology solutions.
Account Manager
Angels Whisper Pty Ltd
Melbourne, Australia
06.2022 - 10.2023
- Managed key retail fashion accounts, driving relationship-building initiatives with prominent clients such as General Pants & Co, Universal Stores, and The Iconic.
- Devised and executed performance metrics and strategies, utilizing Salesforce and Cin7 for enhanced client service and performance tracking.
- Increased client retention rates and fostered significant sales growth through tailored account management strategies.
- Excelled in building relationships via cold-calling, email marketing (MailChimp), and participating in industry trade fairs.
- Led financial processes including invoicing, credit note creation, and bank reconciliation to ensure operational efficiency.
Account Manager
Endeavour Petroleum Pty Ltd
Melbourne, Australia
03.2021 - 06.2022
- Managed customer accounts and optimized business operations using SAP, ensuring efficient service delivery.
- Leveraged data-driven insights to streamline processes and improve operational effectiveness across departments.
Store Manager
Endeavour Petroleum Pty Ltd
Melbourne, Australia
04.2020 - 03.2021
- Led a high-performing retail team, driving sales and optimizing store operations.
- Designed and executed targeted marketing campaigns using Canva to boost customer engagement and brand presence.
Finance Operator
Cash Converters
Melbourne, Australia
12.2018 - 04.2020
- Conducted financial analysis and reporting, identifying key opportunities for cost-saving across locations.
- Managed a team of finance operators, exceeding KPIs and securing performance bonuses for the team.
Finance Intern
Jewish Christian Muslim Association of Australia (JCMA)
Melbourne, Australia
02.2017 - 11.2018
- Assisted in financial reporting and budget analysis, supporting senior financial officers in ensuring compliance and fiscal responsibility.
- Introduced innovative digital solutions (Canva) to reduce costs and streamline operational processes.
Education
Master's - Communications and Media
Monash University
Melbourne, VIC12.2018
Bachelor's - Business Management (Marketing & Sales)
Amity University
India12.2016
Skills
- B2B operations and strategy
- Process optimization & risk mitigation
- Strategic problem solving and decision making
- CRM and customer retention excellence
- Tool management (Zendesk, Atlassian, Slack)
- Advanced data analytics & reporting (Salesforce, Quicksight, Cin7, Manage)
- Stakeholder management and leadership
- Financial reconciliation and budgeting
- Agile methodologies (Scrum, Kanban)
- Points redemption strategies
- Payments management
- Performance analysis
References
References available upon request.
Timeline
Key Account Manager
EonX Financial Services
05.2024 - Current
Program Manager - B2B
EonX Financial Services
10.2023 - 05.2024
Account Manager
Angels Whisper Pty Ltd
06.2022 - 10.2023
Account Manager
Endeavour Petroleum Pty Ltd
03.2021 - 06.2022
Store Manager
Endeavour Petroleum Pty Ltd
04.2020 - 03.2021
Finance Operator
Cash Converters
12.2018 - 04.2020
Finance Intern
Jewish Christian Muslim Association of Australia (JCMA)
02.2017 - 11.2018
Master's - Communications and Media
Monash University
Bachelor's - Business Management (Marketing & Sales)
Amity University
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