Zeeshan Ahmad
Pascoe Vale,VIC
Summary
Experienced IT professional with over 1.5 years in a IT Support role, providing comprehensive operational support and incident resolution across diverse technologies. Adept in managing infrastructure, and driving process improvements. Committed to delivering exceptional customer service and staying updated with the latest industry advancements. Demonstrated ability to handle complex support cases and thrive in high-pressure scenarios.
Overview
1
1
year of professional experience
Work History
Help Desk Technician
Half Byte
Melbourne, ACT
02.2023 - 12.2023
- Technical Support: Providing on-site technical assistance and troubleshooting for customers experiencing issues with telecommunications, internet services, or other technical equipment.
- Installation and Maintenance: Installing, configuring, and maintaining equipment such as routers, modems, and other telecommunications devices at customer premises.
- Diagnosis and Repair: Identifying problems through diagnostic tests, assessing the extent of repairs needed, and implementing solutions efficiently to minimize downtime.
- Customer Service: Delivering excellent customer service by explaining technical issues clearly, addressing concerns, and ensuring customer satisfaction with the resolution.
- Documentation: Accurately documenting service activities, including repairs performed, parts used, and customer interactions, to maintain records and ensure accountability.
IT Help Desk
UltraLogics
Melbourne, ACT
07.2022 - 01.2023
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Provided assistance with mobile device setup and configuration.
- Created user accounts and managed access privileges on networked systems.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Installed and configured new hardware, software and peripheral devices.
Education
Bachelor of Information Technology -
Melbourne Polytechnic
07.2020
Professional Year - IT
Performance Education
Melbourne, VIC03.2021
Skills
- Application installations
- Remote Support
- Hardware Installation
- Software configuration
- User Training
- Incident Management
- Troubleshooting and diagnostics
- Service Schedule Coordination
- Incoming Call Management
- LAN/WAN
- Active Directory
- Service Level Agreements
- Software Installation
- Asset Management
- Windows Operating System
- Hardware Deployment
Attributes
- Communication Skills - The ability to communicate clearly and effectively in many mediums: by email, verbally, with lists and phone messages, on the phone, and with body language. Communication also includes listening skills and the ability to follow directions and provide feedback
- Problem Solving and Use of initiative: Ability to make informed decisions and take ownership in providing solutions to clients while working in the Management sector
- Flexibility: Ready to adapt new working Environment and changing circumstances
- Learning Ability: Demonstrated a high aptitude for learning new skills.
References
Available on request
Timeline
Help Desk Technician
Half Byte
02.2023 - 12.2023
IT Help Desk
UltraLogics
07.2022 - 01.2023
Bachelor of Information Technology -
Melbourne Polytechnic
Professional Year - IT
Performance Education
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