Zeeshan Irshad
Wiley Park,New South Wales
Summary
Polite and professional customer service, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Influx Mart
03.2022 - 02.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Teacher
Punjab School Education Board
01.2021 - 02.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School Diploma -
Institute of Business And Science Technology
Pakistan02.2023
Skills
- Operational Efficiency
- Membership Inquiries and Renewals
- Problem-Solving Skills
- Corrective Actions
- Answering Questions
Certification
I have done matric in science with 92% grades and get 98% in premedical
Reading, photography, traveling, watching movies, listening music, Gardening
I like sketching and drawing things on my notebook and my parents encourage me with my creativity.
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Influx Mart
03.2022 - 02.2023
Teacher
Punjab School Education Board
01.2021 - 02.2022
High School Diploma -
Institute of Business And Science Technology
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