Overview
Work History
Education
Skills
Accomplishments
Key Qualifications
References
Languages
Timeline
Generic

Zeeshan Khoja

Stanhope Gardens,NSW

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Programmed (facility management)
11.2022 - 10.2023
  • Efficiently managed both inbound and outbound customer calls, prioritizing exceptional customer service and effective issue resolution
  • Utilized established call center scripts and procedures to address customer inquiries, handle complaints, and provide information about products and services, always aiming to meet or exceed performance targets
  • Accurately documented call details and promptly escalated complex issues, ensuring the continuity of high-quality customer care
  • Collaborated with team members to enhance overall customer satisfaction, actively participated in training and development programs, and maintained strict adherence to company policies, data privacy regulations, and industry compliance
  • Demonstrated efficient time management, adaptability to various customer needs, and maintained professionalism even in challenging customer interactions, all contributing to a positive and satisfying customer experience

Support Worker

Community Connections Australia (CCA)
03.2022 - 09.2022
  • Provided emotional and psychological support to clients, creating a safe and comfortable environment
  • Monitored and administered medications as prescribed, ensuring proper dosage and adherence
  • Experienced in range of different mobility machineries such as multiple types of hoists and controlled wheelchairs
  • Supported clients in participating in recreational and social activities, promoting social interaction and community engagement
  • Assisted in meal planning, preparation, and feeding based on dietary restrictions and nutritional guidelines
  • Managed challenging behaviours and conflicts, utilizing de-escalation techniques and conflict resolution skills
  • Supported clients in developing life skills such as budgeting, shopping, and transportation
  • Maintained a clean and organized living space for clients, ensuring safety and comfort
  • Acted as an advocate for clients, ensuring their rights and preferences were respected at all times
  • Demonstrated strong communication skills to effectively interact with clients, colleagues, and families

Administration officer (Grade 3)

WSLHD
02.2021 - 01.2022
  • Provided crucial administrative support to nursing staff at the Immunization Hub, assisting with appointment scheduling, record-keeping, and patient coordination
  • Demonstrated proficiency in operating and troubleshooting IPM and VAM software systems, ensuring accurate vaccine administration and effective issue resolution
  • Collaborated with the team to prioritize delivering exceptional customer service at the Vaccination Hub, working together to address inquiries and maintain a supportive atmosphere
  • Actively contributed to continuous improvement initiatives aimed at enhancing compliance and customer satisfaction
  • Additionally, assisted elderly and disabled patients with their mobility needs, including operating equipment like wheelchairs throughout the hospital to ensure their comfort and accessibility

Manager

Shell service station (Australia)
02.2019 - 07.2020
  • Facilitated continuous training programs for the sales team, while diligently conducting monthly performance reviews to ensure team members were well-equipped and performing optimally
  • Spearheaded a strategic sales growth initiative that resulted in an impressive 20% increase in departmental sales during the crucial summer season, showcasing a proven ability to drive results through effective leadership and sales strategies
  • Demonstrated exceptional proficiency in managing competing priorities within a fast-paced, compliance-focused environment, underscoring the ability to maintain composure and deliver results even under high-pressure circumstances
  • Assumed responsibility for the meticulous execution of routine stocking and pricing activities, contributing to the seamless operation of the retail department and optimizing inventory management and pricing strategies

Sales Representative

Aruma (disability service provider and foundation)
01.2018 - 11.2018
  • Internal and external sales
  • Strong organisational skills and ability to work with multiple systems
  • Brought awareness to the community about the charity and its cause
  • Relationship building, coupled with exceptional verbal and communication skills
  • Build rapport with customers

Education

Glenwood High School
Glenwood
11.2017

bachelors of applied finance -

CQ University
11.2022

Skills

  • Ability to work under pressure
  • Leader management
  • Data entry and record keeping
  • Call documentation and logging
  • Follow ups and follow-through
  • Negotiation
  • Ledger management
  • Time management
  • Excellent skills operating Ms office
  • Passion and compassion towards others
  • Knowledge of basic medical and first aid procedures
  • Ability to maintain confidentiality
  • Knowledge of disability and mental health issues
  • Ability to provide personal care and support with activities of daily living
  • Reporting and documenting skills

Accomplishments

  • Promotion (carried out the role of my previous manager on a short notice, was able to comfortably adapt to my new roles and responsibilities).
  • An accomplished Service Manager with proactive leadership approach and well-developed management skills with a strong people and process focus, whilst ensuring business results are achieved.
  • Successfully reduced customer wait times by implementing a streamlined process, resulting in a 20% improvement in service efficiency.
  • Received 'Employee of the Month' award three times in recognition of outstanding customer service and dedication to exceeding performance metrics.
  • Developed and maintained a comprehensive knowledge base to facilitate quick and accurate responses to customer inquiries.
  • Able to work independently and excel in a team environment.
  • Able to communicate effectively with senior management, peers and direct reports and external contacts.
  • Confident approach and strong sense of business urgency and demonstrate commitment whilst achieving proven results.

Key Qualifications

  • Over 3 years of extensive experience in a fast-paced retail/ customer service environment.
  • Consistent in achieving store sales quotas over my entire employment span.
  • Passionate about great customer service through listening, a positive attitude, and prompt follow-up.
  • RSA - 11/01/2021 - 11/01/2026
  • First Aid certificate
  • CPR certificate
  • NDIS Working with Children Check - WWC2664980E
  • NDIS Workers Check - 22886431
  • Covid19-infection control Training
  • Computer proficiency

References

Adam Zuk, Service coordinator, Community Connections Australia, 0401335549 Samuel Martin, Manager, Programmed (facility management), 0491644425 Jay Khan, Director, Shell service station, 0466211305 Karan Roy, Admin team manager, Westmead hospital, 0451404533

Languages

Urdu
Native or Bilingual
hindi
Native or Bilingual
English
Native or Bilingual
Persian
Limited Working
Gujarati
Full Professional
Marathi
Full Professional
Punjabi
Full Professional
Indonesian
Limited Working

Timeline

Customer Service Officer

Programmed (facility management)
11.2022 - 10.2023

Support Worker

Community Connections Australia (CCA)
03.2022 - 09.2022

Administration officer (Grade 3)

WSLHD
02.2021 - 01.2022

Manager

Shell service station (Australia)
02.2019 - 07.2020

Sales Representative

Aruma (disability service provider and foundation)
01.2018 - 11.2018

Glenwood High School

bachelors of applied finance -

CQ University

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Zeeshan Khoja