Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Zeeshan Shakir

Sydney,Australia

Summary

Recent IT graduate with a robust foundation in technical support, system troubleshooting, and front-end development, actively seeking entry-level roles in IT support, networking, or junior development. Strong skills in Microsoft 365, Active Directory, networking, and cybersecurity, complemented by a quick learning ability and a proactive attitude. Solid communication skills and a passion for technology-driven problem-solving. Eager to contribute to a dynamic team while pursuing professional growth within the IT industry.

Overview

2
2
years of professional experience
3
3

Certifications

Work History

Web Developer

Secure Finance
01.2024 - 12.2024
  • Key responsibilities:
  • Designed interactive user interfaces with ReactJS, developed reusable components, and managed state with hooks.
  • Developed server-side logic using Node.js and Express.js.
  • Ensured secure coding practices and monitored potential vulnerabilities during testing.
  • Achievements:
  • Assisted in the rollout of a new dashboard that streamlined reporting for internal stakeholders.

IT Help Desk Support

Axiom Technologies
04.2023 - 06.2023
  • Key responsibilities:
  • Delivered L1 technical support to over 100 users weekly across hardware, software, and networking issues.
  • Managed tickets via internal tracking system, ensuring 100% response rate within SLA.
  • Assisted in Active Directory user administration, including new account setups and password resets.
  • Achievements:
  • Resolved 85% of incoming support requests on first contact.
  • Improved user satisfaction by 15% via clear technical explanations and fast troubleshooting.

Student Mentor

Western Sydney University
06.2017 - 11.2019
  • Key responsibilities:
  • Conducted orientation sessions, answered queries on coursework, and facilitated study group collaborations.
  • Provided peer-to-peer mentorship to new ICT students, offering academic guidance and emotional support.
  • Acted as liaison between faculty and students to ensure smooth transition into university life.
  • Achievements:
  • Recognized by the faculty for consistent dedication and positive feedback from mentees.
  • Helped improve mentee retention and engagement rates by fostering a supportive learning environment.

Education

Bachelor’s Degree - Information and Communications Technology, Cyber Security

Western Sydney University
01.2022

Skills

Technical Skills:

  • M365 Administration: Basic understanding of mailbox provisioning, shared mailboxes, and rule setup
  • Exchange Online & Exchange Server: Familiarity with mailbox configuration, compliance policies, and migration concepts
  • Windows Server Administration: Practical support experience with DNS, DHCP, and Active Directory
  • Office 365 Security & Compliance Centre, Teams, SharePoint Online: Theoretical understanding and familiarization
  • Programming & Scripting: HTML, CSS, JavaScript, ReactJS, Nodejs, SQL – used in academic and project work

Transferable Skills:

  • Problem Solving: Resolved 90% of hardware/software tickets without escalation
  • Communication: Simplified technical solutions for non-technical users, boosting satisfaction
  • Time Management: Managed 10 daily tickets while handling side project documentation

Affiliations

  • Professionals Australia
  • Australian Computer Society



Certification

  • CompTIA A+ (2023, SkillSoft)
  • CompTIA CASP+ Assessing & Managing Risk (2023, SkillSoft)
  • Cisco Certified Network Associate (CCNA, 2021)

Languages

English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Web Developer

Secure Finance
01.2024 - 12.2024

IT Help Desk Support

Axiom Technologies
04.2023 - 06.2023

Student Mentor

Western Sydney University
06.2017 - 11.2019

Bachelor’s Degree - Information and Communications Technology, Cyber Security

Western Sydney University

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Zeeshan Shakir