Abir Bin Iqbal Zeeshan
Brisbane
Summary
A proactive and adaptable professional with a strong background in management, customer service, and hands-on roles across various industries. My career began as the opening manager of a Chinese supermarket, where I developed key skills in leadership and operations. I went on to manage a restaurant at a resort, honing my expertise in team coordination, guest services, and business operations. In addition to my managerial experience, I have worked in fast-paced environments, including as a cleaner at McDonald’s and a car washer, where I demonstrated excellent attention to detail, time management, and the ability to work under pressure. With a broad skill set and a dedication to high standards, I am committed to delivering quality service and driving operational success.
Overview
4
4
years of professional experience
Work History
Maintenance Crew Member
McDonald's
02.2023 - Current
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Executed tasks within time and budget constraints.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Maintained floor cleaning and waxing equipment.
Car Washer
Sparkles Carwash, Detail & Lube
10.2023 - 02.2024
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Answered customer questions on pricing, products, procedures, and materials used.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
Restaurant Manager
Eque Heritage Hotel & Resort
07.2022 - 08.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
Store Manager
Eque Green Super Shop
06.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Master of Science - Masters of Engineering Management
James Cook University
Brisbane, QLD12-2025
Bachelor of Science - Civil Engineering
Beibu Gulf University
China05-2022
Skills
- Heavy lifting
- Cleaning procedures
- Equipment maintenance
- Preventive Maintenance
- Attention to detail
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Chemical handling
- Health and safety compliance
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Languages
English
Professional Working
Hindi
Limited Working
Chinese
Limited Working
Urdu
Limited Working
Bengali
Native or Bilingual
Timeline
Car Washer
Sparkles Carwash, Detail & Lube
10.2023 - 02.2024
Maintenance Crew Member
McDonald's
02.2023 - Current
Restaurant Manager
Eque Heritage Hotel & Resort
07.2022 - 08.2023
Store Manager
Eque Green Super Shop
06.2021 - 07.2022
Master of Science - Masters of Engineering Management
James Cook University
Bachelor of Science - Civil Engineering
Beibu Gulf University
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