ZEFANYA MARSYA ELIZABETH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Freelancer
Remotask
03.2020 - Current
- Provided direction and guidance to process improvements and established policies
- Conducted regression testing and submitted observations to the development team
- Measured and marked property lines and key topographic features.(LiDar)
- Reported on lakes, ponds, rivers and streams to identify navigable channels and recommend construction of piers, bridges and other structures.(LiDar)
- Listened to recorded dictation and transcribed information using OCR.
Guest Service Agent
Solace Float
09.2022 - 09.2023
- Floatation therapy center
- Collected deposits, fees, and payments
- Work with MindBody Business system
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Investigated Customer challenges and sources of dissatisfaction to offer timely resolution
- Responded to incoming Customer, telephone calls and email inquiries with efficiency and professionalism
- Took reservations over phone and through email, recording Customer Information in the computer system and verifying details
- Answering Customer inquiries and providing information regarding services and amenities
- Welcome customers on arrival, displaying a professional and friendly approach
- Maintained consistent positive customer feedback
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
- Maintained high level knowledge of all services offered to answer customer questions.
Personal Assistant
Plomo Ent, Canggu
06.2022 - 09.2022
- Used discretion when handling confidential information
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Collaborated in cloud environments such as Google Workspace
- Organized and attended meetings and compiled related documents and reports
- Arranged domestic and international travel plans and itineraries
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and
- Asana
- Oversaw personal and professional calendars and coordinated appointments for future events
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Waitress/ Cashier
Barishi.id - Kerobokan
06.2021 - 06.2022
- Fusion Japanese restaurant
- Greeted new customers
- Discussed specials and took drink orders
- Stayed up-to-date on menu changes to help customers make food choices
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Inspected dishes and utensils for cleanliness
- Used MOKA (payment operation system) and credit card machines to cash out customers
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Crew store
MettaQ Cake shop, South Tangerang
03.2019 - 02.2021
- Checking and verifying stocks against vendor
- Determined equipments and material issues to the staff
- Taking customer orders and processing payments
- Preparing and expediting cake orders
- Arranging more than 25 products for display
Education
Level - Mathematics And Computer Science
Saint Joseph Catholic High School
07.2020
Skills
- Customer Implementation Support
- Customer Service and Assistance
- Electronic Information Systems
- Call Control
- Written and Oral Communications
- Online Chat
- Calm and Professional Under Pressure
- Online Systems
- Attention to Detail
- Administrative and Office Support
Timeline
Guest Service Agent
Solace Float
09.2022 - 09.2023
Personal Assistant
Plomo Ent, Canggu
06.2022 - 09.2022
Waitress/ Cashier
Barishi.id - Kerobokan
06.2021 - 06.2022
Freelancer
Remotask
03.2020 - Current
Crew store
MettaQ Cake shop, South Tangerang
03.2019 - 02.2021
Level - Mathematics And Computer Science
Saint Joseph Catholic High School
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