Zehwa Memon
Caroline Springs
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Medical Receptionist
Sunshine Marketplace Medical Centre
10.2023 - Current
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Managed medical records, office supplies, and patient files efficiently.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Barista
Starbucks Highpoint
11.2023 - 02.2024
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Medical Receptionist
Tarneit West Medical Centre
06.2023 - 10.2023
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
Retail Sales Assistant
Memon Fabrics
07.2022 - 01.2023
- Provided customer assistance for inquiries, selections, and purchases.
- Ensured merchandise organization and appealing store displays.
- Managed cash registers, including cash handling and change counting.
- Cultivated customer relationships to boost loyalty and retention.
Education
Bachelor of Arts - International Relations and Psychology
Monash University
Melbourne, VICHigh School Diploma -
Beaconhouse College Programme A Levels Gulshan
Skills
Excellent Written and Verbal Communication
Adaptable and Flexible
Team Cooperation
Product and Service Sales
Opening and Closing Procedures
Time-Management
Cash Register Operation
Front Desk Operations
Inventory Oversight
Visual Merchandising
Stocking and Replenishing
Friendly and Outgoing
References
Manager at Sunshine Marketplace Medical Centre and Tarneit West Medical Centre
Elya Grace
Contact No: +61403401419
Manager at Starbucks Highpoint
Shon Tucker
Contact No: +61401932757
Timeline
Barista
Starbucks Highpoint
11.2023 - 02.2024
Medical Receptionist
Sunshine Marketplace Medical Centre
10.2023 - Current
Medical Receptionist
Tarneit West Medical Centre
06.2023 - 10.2023
Retail Sales Assistant
Memon Fabrics
07.2022 - 01.2023
Bachelor of Arts - International Relations and Psychology
Monash University
High School Diploma -
Beaconhouse College Programme A Levels Gulshan
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