Zeina El Sayed
Voyager Point,NSW
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in running a team to meet goals. Have Exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
Work History
Director of Operations
Mas & Zen Pty Ltd
11.2013 - Current
- Monitored and coordinated workflows to optimize resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated interpersonal skills by building positive relationships with others.
Marketing Coordinator
Ozmeat World Pty Ltd
01.2004 - 07.2013
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Organized logistics for marketing and proposal strategy meetings.
- Conducted market research to identify new opportunities and target markets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Answered general marketing department inquiries by email, phone, and mail.
- Optimized email campaigns to increase open and click-through rates.
- Continually maintained and improved company's reputation and positive image in markets served.
Accounts Assistant
Foodliners Corporation L.L.C
06.1996 - 12.2001
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Entered figures using 10-key calculator to compute data quickly.
- Collaborated with colleagues to complete special projects and ad hoc analyses as needed.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Education
Diploma - Education
ACEC
Sydney2015
BBA - Marketing
American University/ Notre Dame University
Beirut Lebanon1993
Skills
- Payroll Administration and Timekeeping
- Program Optimization
- Training Management
- Sales Promotion
- Process Improvement
- Customer Relations
- Data Management
- Business marketing
- Effective leader
- Staff Management
- Leadership training
Timeline
Director of Operations
Mas & Zen Pty Ltd
11.2013 - Current
Marketing Coordinator
Ozmeat World Pty Ltd
01.2004 - 07.2013
Accounts Assistant
Foodliners Corporation L.L.C
06.1996 - 12.2001
Diploma - Education
ACEC
BBA - Marketing
American University/ Notre Dame University
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