Zeina Moheich
Glenwood NSW,NSW
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Servant
Government
10.2022 - Current
- Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal actions.
- Performed routine data entry or document management.
- Monitored security and maintained operational protocols.
- Manage security and integrity of Australian Borders.
- Processed passengers into and out of the country..
- Managed complex emergency situations calmly and professionally, resulting in minimal harm or damage to property or individuals involved.
Guess Relations attendant
Luna Park Sydney, Milsons
01.2021 - 06.2022
- Filing paperwork.
- Scanning ticketing as guests enter park.
- Providing and catering to all guests of the park to ensure safety as well as consistent happiness.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Supported high call volume periods, maintaining a professional demeanor under pressure.
Pick Packer
H&M Hennes & Mauritz
08.2021 - 10.2021
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Customer Service Representative
Pitt Express
01.2018 - 03.2025
- Administrative duties and completion of paperwork;.
- Tax invoices for revenue and expenses.
- Spreadsheet entry of prices for services.
- Liaising with vendors, transportation staff.
- Updating databases with key customer information.
- Coordinating with designers and suppliers, design and manufacturing of merchandise.
- Dispatching drivers to sites and coordinating movements in delivery locations.
- Confirmed appointments, communicated with clients and updated client records.
- Managed high volume of inbound and outbound customer calls, ensuring timely resolution of inquiries.
Education
First Aid Certificate
Mental Health Course
Bachelor of Communications - Public Relations
University of Technology Sydney
Sydney, NSW09.2024
High School Diploma -
Western Grammar High School
Plumpton09.2020
Skills
- Relationship building and management
- Client relations skills
- Meticulous Attention to Detail
- Microsoft Office Suite
- Research and Analytical Skills
- Multitasking and Time Management
Certification
Working with children check
Timeline
Public Servant
Government
10.2022 - Current
Pick Packer
H&M Hennes & Mauritz
08.2021 - 10.2021
Guess Relations attendant
Luna Park Sydney, Milsons
01.2021 - 06.2022
Customer Service Representative
Pitt Express
01.2018 - 03.2025
First Aid Certificate
Mental Health Course
Bachelor of Communications - Public Relations
University of Technology Sydney
High School Diploma -
Western Grammar High School
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