Zeinab Elsheekhly
Canberra,ACT
Summary
A Driven Legal Support Officer successful at thriving in high stress, high-pressure environments and situations involving constant change and ambiguity in data and instruction. Motivated to continually improve personal skills and knowledge, and seeking opportunities for professional growth and responsibility.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Coordinator of Migration Clinic
Legal Aid ACT
03.2023 - Current
- Established and maintained effective communication with staff (lawyers and paralegals), clients and community organisations.
- Liaised with non-legal community organisations to increase client intake and ensure effective quality of assistance.
- Communicated with several service providers (e.g. translators, transcription services, medical practitioners) for client matters.
- Recruited, hired and trained paralegal staff, providing direct supervision and ongoing staff development for a team of 3 paralegals.
- Dealt with vulnerable clients on a daily basis.
- Attended Refugee and Asylum Seeker (RASH) committee meetings, and liaised effectively with the Department of Home Affairs to provide feedback on settlement programs for refugees.
- Managed scheduling of calendars and deadlines to maintain smooth operations.
- Edited and proofread legal documents to verify accuracy, and completed research tasks.
Coordinator of the Helpline
Legal Aid ACT
09.2022 - 03.2023
- Coordinator of the frontline of Legal Aid ACT's clientele intake, and triaging processes.
- Trained Helpline paralegals and assisted them through day-to-day work and complex problems.
- Problem-solved with the paralegals with any issues or questions that arose over client matters.
- Dealt and ensured maximum knowledge in matters including: Criminal law, Family law, Family Violence law, Civil law, Migration Law.
- Ensured that legal information provided to clients is accurate and correct, and ensured that paralegals are across all matters.
- Amended and sustained triaging and internal processes to ensure effectiveness within the commission.
Helpline Paralegal
Legal Aid ACT
03.2022 - 09.2022
- Frontline of Legal Aid ACT
- Dealt effectively and consciously with lots of vulnerable clients and culturally and linguistically diverse clients.
- Liaised with other paralegals to ensure the most accurate information is provided to clients and internal processes are followed.
Front of House Waitress
Belluci's
04.2021 - 12.2021
- Worked with POS system to place orders and manage bills.
- Cultivated warm relationships with regular customers.
- Utilised communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Efficiently and effectively delivering service in a fast-paced environment
Education
Bachelor of Laws (Honours)/International Relations -
Australian National University
Canberra, ACT12.2025
HSC - 96.7 ATAR
Australian International School Singapore
Singapore12.2020
Skills
- Appointment Coordination
- Professional Networking
- Calendar Management
- Department Coordination
- File and Records Management
- Legal Research
- People Management
- Time Management
- Problem Solving
Certification
National Youth Achievement Gold Award (NYAA GOLD) (Duke of Edinburgh Gold equivalent)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Coordinator of Migration Clinic
Legal Aid ACT
03.2023 - Current
Coordinator of the Helpline
Legal Aid ACT
09.2022 - 03.2023
Helpline Paralegal
Legal Aid ACT
03.2022 - 09.2022
Front of House Waitress
Belluci's
04.2021 - 12.2021
Bachelor of Laws (Honours)/International Relations -
Australian National University
HSC - 96.7 ATAR
Australian International School Singapore
National Youth Achievement Gold Award (NYAA GOLD) (Duke of Edinburgh Gold equivalent)
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