Zeinab Kazan
Padstow
Summary
Organized,structured and dedicated Administrative Assistant. Always striving to provide exceptional customer service . Thrives in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administration Assistant
Sydcor Pty Ltd
04.2023 - Current
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.Ensuring all clients request are met in a respectful professional manner.
- Recorded expenses and maintained accounting records using Xero accounting software to ensure all accounts and transactions are kept organised and reconcilations up to date.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Experience in using ServiceM8 scheduling software.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Administrative Assistant
Ultra Modern Dental Pty Ltd
02.2011 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems to ensure the privacy of all patients within the clinic
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisting in ordering of office and dental supplies.
- Dental assisting tasks.Including ensuring proper hygiene routine is completed before and after each patient booking.
Cashier/Customer Service Cashier
Boussi Bro's Fruit and Vegetables
05.2008 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Certificate III - Business Administration
St George Tafe
Sydney, NSW12.2010
Skills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Invoicing/Quoting
- Scheduling
- Office organisational duties
- Emailing
- Strong customer service/communication skills
Timeline
Administration Assistant
Sydcor Pty Ltd
04.2023 - Current
Administrative Assistant
Ultra Modern Dental Pty Ltd
02.2011 - 09.2016
Cashier/Customer Service Cashier
Boussi Bro's Fruit and Vegetables
05.2008 - 02.2011
Certificate III - Business Administration
St George Tafe
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