Zeinab Rachid

My career objective is to secure a role within a company which will benefit from my existing expertise and compliment my goal to carve a successful career within a corporate organisation. I am a highly motivated, results-focused professional with a proven track record in achieving outstanding results across a broad industry spectrum, including fast-paced and multitasking environments. I believe my results-focussed professional approach to my work coupled with my ability to comprehend and master new information will be of benefit to my new employer. I hope to have the opportunity to demonstrate my capabilities including; a proactive mindset, integrity, customer service excellence and communication skills. I hope to forge positive working relationships as part of a motivated team with opportunities for career progression and development.

• Successfully resolved 99% of mishandled/delayed luggage cases within timeframes agreed in KPIs (or company SLA)
• Reduced repeat incidents or complaints by implementing or suggesting process changes (for example, improved tracking of missing bags)
• Consistently met or exceeded On Time Performance targets for baggage delivery to passengers
• Managed high‑volume baggage flows during peak periods while maintaining accuracy and minimal errors
• Provided strong customer service: positive feedback from passengers or airlines, lower customer complaints related to baggage handling
• Trained or coached newer agents, improving team efficiency or reducing error rates
• Contributed to safety and security compliance (e.g. 100% compliance in audits, zero safety incidents)
• Processed a high number of damaged/delayed reports (DPRs) or on‑hand baggage (OHD) with accuracy, reducing time from reporting to resolution
• Improved teamwork/coordination with “below wing” teams or other stakeholders, leading to smoother baggage operations
• High attendance / reliability record (minimal absences, punctuality)
• Handled special passenger needs effectively (wheelchairs, elderly, special assistance) in baggage delivery or support roles
• Successfully prepared visa applications (e.g., Partner, Visitor, Student, Employer-sponsored), ensuring complete and compliant submissions to reduce refusal risk.
• Maintained a 99% accuracy rate in documentation review, avoiding common errors that lead to application delays or rejections.
• Drafted and managed supporting documents such as statutory declarations, Form 888s, and GTE statements, tailored to meet complex case requirements.
• Helped reduce processing times by streamlining internal document collection and client communication systems.
• Developed a document checklist system that improved client compliance and reduced missing documents by 100%.
• Handled confidential client information with high levels of discretion and compliance with data privacy regulations.
• Assisted in legal research and updates on migration legislation to ensure all applications followed the latest policy changes.
• Worked as part of a multidisciplinary team to coordinate documentation, deadlines, and client communication, ensuring smooth case flow.
• Assisted team members with workload balancing during peak periods improving overall office efficiency.
• Supported new team members by providing training on internal systems , improving onboarding time.
• Took initiative to communicate clearly and consistently, ensuring team alignment on visa timelines, compliance requirements, and client updates.
• Participated in regular case strategy meetings, contributing input on documentation gaps, processing delays, or complex case handling.
• Fostered a collaborative environment by maintaining open communication and a solutions-focused mindset across the team.

• Computer literate, proficient with modern business technologies including Microsoft Office applications, email and internet research, and computerised cash registers/EFTPOS operations.
• Superb administrative, organisational and workflow planning and prioritisation skills. Strive to achieve and exceed personal and business goals, with an outstanding success rate.
• Exceptional communication and interpersonal skills, confidently interact cross culturally with a broad range of people, and establish and nurture a positive rapport to foster strong business relationships.
• Strong customer focus, ascertaining and responding to individual customer needs to develop a loyal customer base. Quickly and efficiently resolve conflicts. Well-developed negotiation skills.
• Solid background in sales and marketing with extensive promotional work for a wide array of clients. Energetically acquire comprehensive product/service knowledge to fuel sales growth.
• Active team player, contributing to a teamwork environment and collaborating with management to promote a harmonious workplace setting and consistently surpass demanding targets