Tamam Eid
Hurstville,Australia
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Case Manager
3 Bridges Community
04.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Coordinator - Support Worker
Muslim Care
08.2022 - 01.2023
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Assisted vulnerable clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Managed support services and fostered communication among social workers, therapists, hospital staff and clients.
- Participated in professional growth programs to support special education improvement efforts.
Stylist - Accounts Clerk
Mobilia Styling
01.2014 - 07.2022
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Participated in furniture selection and documentation of specifications.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Developed space planning concepts, color palette selections and textile presentations.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated regularly with customers regarding account questions and issues.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Used accounting software to prepare weekly and monthly financial reports.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Accounts Clerk
Sydney Civil
01.2010 - 01.2013
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Set up and updated Excel spreadsheets to track financial data.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
Claims Assessor
GIO Insurance
01.2000 - 12.2007
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Interviewed claimants and witnesses to gather factual information.
- Verified insurance claims and determined fair amount for settlement.
- Finalized files for insurance claim payment release.
- Investigated and processed theft insurance claims for policyholders.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Reviewed new files to determine current status of claim and to develop plan of action.
- Examined photographs and statements.
Education
Diploma - Computer Technology
St George College
Kogarah1995
High School Diploma -
Moorfields Girls High School
Kogarah12.1993
Skills
- Staff Management
- Event Planning
- Customer Service
- Team Oversight
- Staff Development
- Critical Thinking
- Department Coordination
- Insurance Verification
- Coordination
- Monitoring
Timeline
Case Manager
3 Bridges Community
04.2023 - Current
Coordinator - Support Worker
Muslim Care
08.2022 - 01.2023
Stylist - Accounts Clerk
Mobilia Styling
01.2014 - 07.2022
Accounts Clerk
Sydney Civil
01.2010 - 01.2013
Claims Assessor
GIO Insurance
01.2000 - 12.2007
Diploma - Computer Technology
St George College
High School Diploma -
Moorfields Girls High School
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