Zekun Liu
Sydney,NSW
Summary
I arrived in Australia at the age of 15 without my parents, seeking new opportunities and experiences. This journey has instilled in me a strong sense of independence, resilience, and adaptability. Having navigated through such circumstances, I've developed exceptional communication skills, enabling me to connect effectively with diverse individuals. My experience has taught me the value of understanding different perspectives and cultures, which I believe significantly contributes to fostering positive interactions and rapport with customers in various settings
Overview
1
1
year of professional experience
Work History
Customer Service
Momo Roto
07.2023 - Current
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Greet customers warmly as they enter the shop and provide prompt assistance.
- Restock inventory, monitor food supplies, and assist in inventory management as needed.
- Follow company policies, procedures, and guidelines for excellent customer service and operational efficiency.
Customer Service
Deus Cafe
07.2022 - 05.2023
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
Education
Bachelor of Science - Design Computing
University of Sydney
Sydney, NSW01.2025
Skills
- Customer Needs Assessment
- Order Management
- Guest Engagement
- Food Sales and Promotion
Additional Information
RSA interim certification number:10001773058
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Customer Service
Momo Roto
07.2023 - Current
Customer Service
Deus Cafe
07.2022 - 05.2023
Bachelor of Science - Design Computing
University of Sydney
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