Zel D’Souza
Noble Park North,VIC
Summary
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining a safe working environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
National Service Agreements Advisor
Adaptalift Group
02.2023 - 07.2025
- Led cross-functional teams to develop strategic initiatives aligning with organizational goals.
- Analyzed market trends to provide insights for decision-making and resource allocation.
- Mentored junior advisors, enhancing team performance through knowledge sharing and support.
- Streamlined communication processes, improving collaboration between departments and stakeholders.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Administrative Assistant
Flood Restoration Australia
06.2022 - 01.2023
- Comforted concerned clients by providing constant updates on the progress of our work on their home.
- Managed scheduling and coordination of daily operations to optimize workflow efficiency.
- Developed and maintained comprehensive filing systems to ensure easy access to documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Bartender
Victoria Star Cruises
11.2021 - 09.2022
- Supervised bar staff, providing training and mentorship to improve service quality and teamwork.
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Catalogued and organized stock for each event to determine the necessary quantity to order.
- Implemented safety protocols for food handling and beverage service, ensuring compliance with health regulations.
- Proven ability to prioritize tasks when having numerous beverages to make as well as stocking up on items and tending to customer needs.
- Managed time efficiently when serving beverages to a high volume of customers to maintain a 60 second procedure.
Student Ambassador
DeakinTALENT
01.2022 - 07.2022
- Assessed and clarified students’ queries to guide them towards a relevant and beneficial tool or service.
- Represented and promoted the DeakinTALENT brand, resulting in wider recognition and usage of our services.
- Re-directing student enquiries to the appropriate sectors and staff-members.
- Supporting distressed students by being able to understand their concerns as a fellow student myself and referring them to the many support services Deakin University offers.
- Achieved most Student Interaction Forms completed for Trimester 1 of 2022, by assisting students in finding solutions and answers to their questions.
Warehouse Worker
Amazon
11.2019 - 03.2022
- Processed thousands of packages within a shift, in a fast-paced environment, ensuring they are accurately stowed and ready for delivery.
- Evaluated the organisation of packages, ensuring correct prioritisation.
- Demonstrated being a hardworking employee when numerous coworkers were absent and there were more than 10,000 packages to be processed in a single shift.
- Achieved Top 5 Stowing Rates per Hour
- Proficient with an RF Scanner
Tutor
Self Employed & Tutor Doctor
08.2019 - 11.2021
- Strengthened students’ basic knowledge of content to allow for a deeper understanding and familiarity with the work.
- Led students to improve their study skills enabling them to achieve improved results.
Customer Contact Agent
Department of Health
11.2020 - 10.2021
- Provided primary customer support for the Victorian Department of Health, surrounding the current pandemic, to internal and external customers.
- Processed, as well as validated confidential and sensitive information, which required high attention to detail and accuracy.
- Empathized with and listened to distressed callers, thereafter, guiding the caller through a number of potential solutions for their concerns.
Babysitter
Self Employed
01.2020 - 02.2021
- Networked to acquire a customer base of students without a third party organisation.
- Applied interpersonal skills build a trusting relationship with clients.
- Responsible for the safety and wellbeing of clients.
Crew Member – Drive Through
McDonalds
01.2017 - 02.2021
- Attained globally renowned customer service training as well as barista qualifications.
- Recognised as a crew trainer in March 2019 for customer service, interpersonal communication skills and initiative.
- Gained the ability to work efficiently in a fast-paced environment and work flexibly to balance multiple responsibilities simultaneously.
Retail Salesperson
Pandora
11.2020 - 01.2021
- Greeted customers and answered customers questions regarding products, prices, and availability across stores.
- Applied communication and interpersonal skills to achieve sales.
- Managed cash transactions efficiently, ensuring accuracy in daily financial reports and register operations.
- Achieved KPI’s, regularly exceeded targeted sales by 10-20% and met deadlines.
- Maintained accurate inventory records, ensuring product availability and minimizing stock discrepancies.
Education
Bachelor of International Studies (Honours) - International Relations
Deakin University
06-2026
Skills
- Clerical – Microsoft Office Suites (Word, Excel, PowerPoint, Outlook, OneNote, OneDrive) and Microsoft Teams
- Social Media – Instagram, Facebook, LinkedIn
- Competent with both Apple or Android devices
- Analytical thinking
- Time management
- Critical thinking
- Relationship building
- Problem-solving
- Risk assessment
- Data interpretation
Certification
July 2025 Responsible Service of Alcohol (RSA) Refresher Course - Liquor Control Victoria
- Completed training to safely make and sell alcoholic beverages to customers
Timeline
National Service Agreements Advisor
Adaptalift Group
02.2023 - 07.2025
Administrative Assistant
Flood Restoration Australia
06.2022 - 01.2023
Student Ambassador
DeakinTALENT
01.2022 - 07.2022
Bartender
Victoria Star Cruises
11.2021 - 09.2022
Customer Contact Agent
Department of Health
11.2020 - 10.2021
Retail Salesperson
Pandora
11.2020 - 01.2021
Babysitter
Self Employed
01.2020 - 02.2021
Warehouse Worker
Amazon
11.2019 - 03.2022
Tutor
Self Employed & Tutor Doctor
08.2019 - 11.2021
Crew Member – Drive Through
McDonalds
01.2017 - 02.2021
Bachelor of International Studies (Honours) - International Relations
Deakin University
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