Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZELDA LEVAY

South Morang

Summary

Dynamic and organized professional with a proven track record at Zedek Services, excelling in customer relations and time management. Adept at resolving client issues and enhancing satisfaction through exceptional service. Strong telephone skills and a commitment to maintaining a positive environment contribute to successful team collaboration and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Receptionist

Zedek Services
2014 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Hospitality Worker

Harvest Hotel
2000 - 2004
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.

Chef

Harvest Hotel
1992 - 2003
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
  • Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.

Education

High School Diploma -

Rochester Secondary College
Rochester, VIC
01-1991

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Customer/Client relations
  • Customer and client relations

Timeline

Receptionist

Zedek Services
2014 - Current

Hospitality Worker

Harvest Hotel
2000 - 2004

Chef

Harvest Hotel
1992 - 2003

High School Diploma -

Rochester Secondary College

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ZELDA LEVAY