Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Zelda Purcell

Park Ridge,QLD

Summary

Dedicated and resilient professional with extensive experience in customer service, healthcare communication, and community safety. Skilled in managing high-pressure situations, handling urgent inquiries, and providing accurate information in a calm and professional manner. Recognized for strong communication, teamwork, and problem-solving, with a proven ability to support frontline services and community well-being.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician / Healthcare Communication

Wellington Hospital
Newtown - , Wellington
06.2022 - 06.2025
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Prioritised high-pressure requests and ensured accurate information delivery.
  • Worked within strict compliance and confidentiality guidelines.
  • Collaborated with multidisciplinary teams to coordinate urgent medication distribution.
  • Maintained records with attention to detail and accuracy.
  • Assisted pharmacists in preparing medications for patient prescriptions.
  • Operated pharmacy software to manage prescriptions and patient records efficiently.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.

Customer Service Representative

Friendly Care Pharmacy
Booval, QLD
02.2021 - 04.2022
  • Assisted customers with inquiries through phone and online chat support.
  • Processed orders and returns using company-specific software systems efficiently.
  • Educated customers on product features and benefits to enhance their experience.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked prescription from start to finish to ensure timely delivery of goods or services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Host

Spotless
Wellington
10.2019 - 01.2021
  • Communicate with nurses and dietitians regarding patient meals.
  • Serve the patient meals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Performed data entry from paper documents, emails, and other sources into computer systems for patients.
  • Reviewed existing information for accuracy, and made necessary corrections.

Volunteer Community Patroller

Wellington City
Wellington
01.2017 - 02.2020
  • Patrolled city areas to promote public safety and assist community members.
  • Worked alongside the police and volunteers who came from all different backgrounds and ages.
  • Engaged with the public to promote a safe environment and provide assistance.
  • Operated two-way radios and mobile phones while maintaining radio contact with our team at all times.
  • Managed crowd control during public gatherings, ensuring order and safety.
  • Documented incidents accurately in reports for future reference and analysis.
  • Demonstrated integrity, teamwork, and resilience in challenging situations.
  • Monitor CCTV footage.

Education

S2 & S3 Pharmacy Medicines Certification - Australia

Time Education and Training
Brisbane
11-2021

Some College (No Degree) - Pharmacy

NZMA - New Zealand Management Academy
Wellington
02-2020

Some College (No Degree) - Core Skills Level 3

NZ School of Tourism
Wellington
12-2015

High School Diploma -

Wellington East Girls’ College
Wellington
01.2013

Skills

  • Calm communication
  • Confidentiality
  • Cultural awareness
  • Empathy
  • Problem solving
  • Listening skills
  • Medical terminology
  • Multitasking Abilities
  • Data entry accuracy
  • Teamwork and collaboration

Reference

Pisi Laumatia -

Community Patrollers 

022-522-0726

Carol Kearns

Senior Pharmacy Technician

021954557

Sione Tameifuna

Trainer

04423162333

Timeline

Pharmacy Technician / Healthcare Communication

Wellington Hospital
06.2022 - 06.2025

Customer Service Representative

Friendly Care Pharmacy
02.2021 - 04.2022

Host

Spotless
10.2019 - 01.2021

Volunteer Community Patroller

Wellington City
01.2017 - 02.2020

S2 & S3 Pharmacy Medicines Certification - Australia

Time Education and Training

Some College (No Degree) - Pharmacy

NZMA - New Zealand Management Academy

Some College (No Degree) - Core Skills Level 3

NZ School of Tourism

High School Diploma -

Wellington East Girls’ College

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Zelda Purcell