Zelda Topcu
Melbourne,VIC
Summary
Dynamic Tour Consultant with extensive experience at KOSE Hostel, specializing in custom itinerary design and international reservations. Proven ability to enhance client satisfaction through cultural awareness and strong vendor relationships. Successfully developed promotional materials and negotiated contracts, resulting in increased bookings and improved service offerings.
Seasoned Tour Consultant with background in developing and implementing customized travel itineraries. Possess strong communication skills, adept at building relationships with customers while understanding unique travel needs. Successfully improved customer satisfaction levels by offering personalized service and problem-solving abilities. Skilled in using latest travel software for itinerary planning and cost estimation.
Overview
6
6
years of professional experience
2008
2008
years of post-secondary education
Work History
Tour Consultant
KOSE Hostel
Cappadocia, Turkiye
01.2020 - Current
- Designed customized travel itineraries for diverse client preferences.
- Provided expert advice on local attractions and cultural experiences.
- Managed bookings and reservations for accommodations and transportation.
- Using GDS such as Expedia, Hostel world, Airbnb etc
- Facilitated communication between clients and service providers during tours.
- Researched new travel destinations to enhance service offerings.
- Developed promotional materials to attract potential clients to the hostel services.
- Managed bookings, payments and cancellations of tours.
- Developed and implemented tour packages for customers.
- Negotiated contracts with suppliers such as hotels, airlines, car rental companies.
- Analyzed customer feedback from previous tours in order to improve future ones.
- Assisted customers with visa applications if required.
- Maintained updated knowledge of current trends in the tourism industry.
Volunteer
Work away
Madrid, Spain
06.2019 - 08.2019
- Planned and coordinated travel itineraries for diverse client groups.
- Managed bookings and reservations using industry-standard software.
- Developed relationships with local vendors and service providers.
- Guided clients through cultural experiences and activities during trips.
Education
Gladstone Park, Secondary College
Melbourne , VicSkills
- Travel industry experience
- Cultural awareness
- International reservations
- Customer and vendors relationship management
- Attention to detail
- Custom itinerary design
Languages
English
First Language
Turkish
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
Timeline
Tour Consultant
KOSE Hostel
01.2020 - Current
Volunteer
Work away
06.2019 - 08.2019
Gladstone Park, Secondary College