Zeljko Gak
Melton,VIC
Summary
Dynamic Store Manager with a proven track record at Dan Murphys, excelling in customer service and team leadership. Enhanced operational efficiency through strategic inventory management and staff training, resulting in increased sales and improved customer satisfaction. Skilled in POS systems and fostering a collaborative work environment to drive team success.
Overview
2023
2023
years of professional experience
Work History
Store Manager
Dan Murphys - Part Of The Woolworths Group
- Led team in achieving operational excellence and customer satisfaction through effective daily management.
- Streamlined inventory processes, reducing stock discrepancies and improving product availability.
- Trained and mentored staff on sales techniques and customer service best practices to enhance performance.
- Implemented promotional strategies that increased foot traffic and boosted store sales.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Developed staff schedules that optimized labor costs while ensuring adequate coverage during peak hours.
- Conducted regular audits to ensure compliance with safety regulations and company policies.
- Fostered a positive work environment that encouraged employee engagement and retention through team-building initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Area Manager
BWS
11.2021 - 02.2023
- Oversaw daily operations to ensure compliance with company policies and standards.
- Implemented process improvements that enhanced operational efficiency across multiple locations.
- Developed training programs to enhance staff performance and align with strategic goals.
- Analyzed sales data to identify trends and inform decision-making for resource allocation.
- Facilitated cross-functional collaboration to drive initiatives that improved customer satisfaction rates.
- Conducted performance reviews, providing feedback and mentorship to junior managers for professional growth.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Store Manager
BWS
10.2017 - 03.2022
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Kentucky Fried Chicken
08.2012 - 07.2017
- Completed point of sale opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Small Business Owner
Noodles & Company
2007 - 2017
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Oversaw inventory management, optimizing stock levels for cost efficiency.
- Established strong vendor relationships to negotiate favorable pricing and terms.
Education
Business
Melbourne Institute of Technology
Melbourne, VIC01.2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Outstanding communication skills
Timeline
Area Manager
BWS
11.2021 - 02.2023
Store Manager
BWS
10.2017 - 03.2022
Store Manager
Kentucky Fried Chicken
08.2012 - 07.2017
Store Manager
Dan Murphys - Part Of The Woolworths Group
Small Business Owner
Noodles & Company
2007 - 2017
Business
Melbourne Institute of Technology