Zelph Raven
U32, 701-709 Victoria Road RYDE,NSW
Summary
Highly motivated and resilient professional, driven by a strong career focus and a passion for embracing new challenges. I bring a robust work ethic, adaptability, and exceptional interpersonal skills to every task. Proficient at thriving in autonomous environments, I quickly master new skills with a meticulous attention to detail, even in challenging and demanding situations.
I am self-motivated and solutions-oriented, committed to inspiring teamwork and achieving collective objectives. Setting and maintaining high standards, I build trust through effective communication and relationship-building. Consistently surpassing client and management expectations, I excel particularly under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Corrective Services NSW
10.2021 - Current
- Primarily working in Therapeutic areas with inmates with complex mental health and self-harm behaviors; Darcy, Complex Placement Unit (CPU), Mental Health Screening Unit (MHSU), Mum Shirl Unit (MSU during SWCC Secondment)
- Working in the Immediate Action Team (IAT) on a regular basis
- Provide safety, security, welfare, and rehabilitation of inmates
- Conduct daily musters, head checks and ongoing observation of inmates
- Conduct searches and the safe removal of prohibited contraband
- Managing inmates’ service requests
- Managing inmates/offenders who vary greatly in attitude, intellectual and physical ability
- Ensure safe practices are used to maximise inmate security and duty of care
- Undertake all custody-related administrative duties
- Maintain a high standard of inmate records from reception, discharge, warrants and bail charges
- Actively participate and contribute to case management of assigned caseloads
- Responding to issues from culturally and linguistically diverse inmates/offenders
Youth Worker (Casual)
The Burdekin Association
11.2022 - 04.2024
- Collaborating with customers to develop individualised support plans that incorporate their identified wellbeing needs and goals and regular reviews of progress.
- Monitored and documented the progress of each resident's mental health status.
- Complete comprehensive risk management plans for client.
- Conducted assessments of youth to identify any potential behavioral or emotional issues.
- Providing support to customers to improve their independence by assisting with living skills, transport, social activities, medication and personal care, as well as other support as required.
- Supporting clients to explore their practical and complex needs.
- Keeping client records up to date on a daily basis using various online systems.
- Developing and maintaining professional relationships and networks with clients, families, caregivers and key stakeholders.
- Seek out innovative ways to enhance the customer journey.
- Facilitated daily activities such as educational, recreational, and social skill development for youth.
Youth Officer (Casual)
Youth Justice NSW
05.2020 - 07.2022
- Supervise young people to ensure physical and psychological wellbeing is maintained
- Maintain safety, good order and security by being proactive and making risk-based decisions
- Encouraging participation of young people in case plan goals, programs and activities
- Prepare and maintain range of operational and case management records and reports on CIMS
- Deal with a diverse range of challenging behaviours whilst enforcing professional boundaries
- Demonstrate and encourage pro-social attitudes and behaviours to maintain a safe and secure environment
- Ensure young people are treated fairly and with dignity
- De-escalate situations, negotiate and provide emotional support to young people
- Supervise young people on medical, court and casework visitations
- Ensure all strategies, and actions are recorded accurately
Security Officer (Corporate | Defence)
MSS Security
08.2017 - 02.2022
- Acting Supervisor on occasion
- Assisting of Reception and related Administration tasks
- Protect & monitor Critical Infrastructure & report on readings for Client records
- Proficient with CCTV/Data Monitoring, Security Access Control, Gallagher and CARDAX Systems
- Submitting alternate proposals for approval of future works by Defence funding
- Operation of Gatehouses and tasked to operate boom gates and Anti Vehicle Barriers
- Routine patrols and checks of classified material and equipment
- Check Identification and credentials of all personnel upon entering and leaving secure precincts
- Proactive in the field and recognise/attend unruly incidents before they climax and cause harm to bystanders whilst keeping the client/customers feeling safe and secure
- Assisting Facilities, by signing in contractors, checking health and safety paperwork, escorting and supervising works being conducted ensuring they are in line with safe operational procedures whilst in a secure facility
Security Operator (Casual)
NSW Health
06.2020 - 06.2021
- Contribute to being a part of the Clinical Aggression Response Team (CART)
- Assisting calming of patients who are challenged with mental health, alcohol and other drug issues
- Stand by when mental health staff administer medication to outpatients who are known to have violent histories
- Complete duties being part of the Incident Response Team (IRT)
- CCTV/Data Monitoring with Honeywell system, working with access control measures
- Admin duties – Incident reports, creating staff cards, Liaising with Contractors and completing appropriate documentation, issue of keys and providing access to areas
- Conduct fire isolations and de-isolations
- Assisting nurses with check-in and temperature checks protocol, static duties to ensure health staff safety
- Traffic control of vehicles and pedestrians into the COVID Testing clinics on site
- Static Guarding of Medicine vaults
Education
Double Bachelor of Arts, BA - Criminology & Psychological Science
Deakin University
01.2026
Diploma of Leadership And Management (BSB50420) -
College For Law, Education & Training
Certificate IV in Government Security (PSP40316) -
Asset College
Diploma of Crime and Justice Studies (10284NAT) -
College For Law, Education & Training
Certificate IV in Community Services (CHC42015) -
Australis College
Certificate III in Correctional Practice (CSC30120) -
Brush Farm Corrective Services Academy
Skills
- Tactical/emergency response
- Ethical standards of conduct
- Discretion and confidentiality
- Conflict de-escalation techniques
- High level of communication
- Motivational interviewing
- Behavioral management
- Records management
Certification
Justice of the Peace (No. 253264)
References
References Available on request.
Timeline
Youth Worker (Casual)
The Burdekin Association
11.2022 - 04.2024
Correctional Officer
Corrective Services NSW
10.2021 - Current
Security Operator (Casual)
NSW Health
06.2020 - 06.2021
Youth Officer (Casual)
Youth Justice NSW
05.2020 - 07.2022
Security Officer (Corporate | Defence)
MSS Security
08.2017 - 02.2022
Double Bachelor of Arts, BA - Criminology & Psychological Science
Deakin University
Diploma of Leadership And Management (BSB50420) -
College For Law, Education & Training
Certificate IV in Government Security (PSP40316) -
Asset College
Diploma of Crime and Justice Studies (10284NAT) -
College For Law, Education & Training
Certificate IV in Community Services (CHC42015) -
Australis College
Certificate III in Correctional Practice (CSC30120) -
Brush Farm Corrective Services Academy
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