Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ZE ( Mia) LI

MELBOURNE

Summary

Accomplished Administrative Manager with a proven track record at Lanka Windows Pty Ltd, excelling in office management and customer service management. Expert in enhancing administrative operations, achieving streamlined processes, and fostering strong relationships. Skilled in critical thinking and organization, significantly improving operational efficiency.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Administrative Manager

Lanka Windows Pty Ltd
11.2018 - 08.2024
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
  • Supported warehouse operations by assisting with inventory management when necessary.

Administrative Assistant

Bowen Windows and Doors Pty Ltd
01.2018 - 11.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Office Administration Assistant

Southern Cross Education Institute
MELBOURNE, Victoria
02.2016 - 08.2018
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.

Education

Master of Arts - Accounting

University of Ballarat
Ballarat, VIC
07.2015

Bachelor of Arts - Banking And Financial Support Services

Victoria University
Melbourne, VIC
09.2013

Certificate III in Education Support - Education

Boxhill Institute
Boxhill
01.2022 - 01.2023

Skills

  • Office Administration
  • Organization and Multitasking
  • Office Management
  • Relationship Building
  • Critical Thinking
  • Customer Service Management
  • Administrative Support

Languages

Chinese (Mandarin)
Full Professional
English
Full Professional

Timeline

Certificate III in Education Support - Education

Boxhill Institute
01.2022 - 01.2023

Administrative Manager

Lanka Windows Pty Ltd
11.2018 - 08.2024

Administrative Assistant

Bowen Windows and Doors Pty Ltd
01.2018 - 11.2018

Office Administration Assistant

Southern Cross Education Institute
02.2016 - 08.2018

Master of Arts - Accounting

University of Ballarat

Bachelor of Arts - Banking And Financial Support Services

Victoria University

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ZE ( Mia) LI