Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zena

Western Australia

Summary

Experienced professional with a strong background in corporate, financial, and business sectors. Consistently demonstrates maturity and exceptional role performance. Passionate, thorough, creative, and driven for excellence. Committed to continuous learning and expanding career knowledge across various industries. Firm believer in the value of ongoing education for a fulfilling life, both personally and professionally. Prioritizes work-life balance and enjoys personal passions including fitness (yoga and RPM), art (painting, drawing, and pottery), reading, and travel.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Customer Service Officer

The Blinds Gallery
11.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Assisted call-in customers with questions and orders.
  • Completed data entry to record call notes, suggestions and questions.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Responded to customer requests for products, services, and company information.

Legal Receptionist

DS Family Law
07.2023 - 06.2024
  • A positive, professional, high profile company image role.
  • Front desk, switchboard, Reception and Admin Office Support and Management.
  • Assisting Solicitors with calendar appointment management and bookings.
  • Client/Customer services and assistance. Meet & greet. Meeting Room coordinator.
  • All aspects of Administration duties, mail, stationery ordering, petty cash & staff event organizing.
  • Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
  • Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
  • Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.

Resolutions Generalist

IKEA
01.2022 - 07.2023
  • Provide quality customer support in all remote channels, calls & online.
  • Offer convenient solutions, for customer satisfaction.
  • Customer management techniques contributing to positive interactions & retention.
  • Prioritizing customer experience for case work whilst understanding cost consciousness.
  • Contribute to unit, function and team goals, via input & personal goals alignment.
  • Extensive IKEA product and service knowledge, to meet customer needs.
  • Contribute to sales directly and indirectly.
  • Provide feedback on data improvement, capturing & sharing relevant customer insights to enable other parts of the group to improve customer experience. Strong knowledge of process, systems & tools of IKEA. High level of data/computer proficiency.
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Delivered high-quality work consistently, exceeding performance objectives regularly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Corporate Receptionist/Office Admin

ASPIRE2 Wealth Advisers
06.2018 - 12.2021
  • Personal Assistant to (Managing Director, Practice Manager & Advisers) Front desk, client, staff services & Reception duties. Office management and administration.
  • Event planning and calendar management.
  • Liaising with internal & external stakeholders. Liaising with all our company clients for their reviews.
  • Midwinter Advice OS - software for financial planning - CRM.
  • Ad-hoc duties required to run a smooth and seamless office environment.
  • Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
  • Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
  • Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
  • Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
  • Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
  • Improved office efficiency by maintaining an organized database of contacts, files, and documents.
  • Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.

Corporate Receptionist/ Admin PA

PMM Wealth Advisors
02.2016 - 06.2018
  • Promoting PMM services and maintaining a positive, professional, high profile company image.
  • Front desk, Switchboard, Reception and Admin Office Support and Management.
  • Personal Assistant to Financial Advisors, calendar management and bookings.
  • Client/Customer services and assistance. Meet & greet. Meeting Room coordinator.
  • All aspects of Administration duties, mail, stationery, petty cash & staff event planning.
  • Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
  • Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
  • Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
  • Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
  • Improved office efficiency by maintaining an organized database of contacts, files, and documents.
  • Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problemsolving.
  • Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.

Receptionist Front Desk Customer & Visitor Services

RAC
02.2015 - 01.2016
  • Welcome and greet all visitors to the West Perth offices in a professional, friendly and welcoming manner.
  • Provide a link between the visitors and wider RAC community by accurate determination of visitor needs and direct appropriately.
  • Deal with queries, handle situations with discretion, take and relay messages accurately and appropriately.
  • Maintain visitor log, monitor visitor access, maintain security awareness.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.

Office Administration/PA/EA

KPA Architects
06.2014 - 02.2015
  • Tend the phones, distribute emails, mail collection and delivery.
  • Attend to clients, visitors and staff in a friendly courteous manner.
  • Immaculate presentation and friendly demeanor for front of office reception.
  • Attend boardroom preparations, bookings and catering.
  • Assisting Director as required, personal bookings and appointments as required.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.

Corporate Reception / Office Administration

Maxim Hall Chadwick
07.2013 - 06.2014
  • Banking – credit card payment processing and client receipting.
  • Immaculate presentation and friendly demeanor for front of office reception.
  • Assist Practice Manager when required, etc. event management.
  • Ad hoc reception duties, Diary Management – Outlook Calendar.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Reception / PA / Office Administration

AGI Insulation
09.2011 - 07.2013
  • Arrangement of fleet company car servicing.
  • Organizing of company functions and lunches.
  • Insulation purchase order administration (printing/filing/extracting).
  • Communicating with building companies regarding purchase orders.
  • Immaculate presentation and friendly demeanor for front of office reception.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Improved document management, established systematic filing system that accelerated information retrieval.

Various Roles (Full-time & Part-time)

ANZ Bank
11.1989 - 08.2011
  • Comprehensive training for Teller/Customer Service position.
  • Learning of ANZ products and services.
  • Bank Branch Teller & Customer Service Officer.
  • Data processing & proof operator. End of day balancing of terminals.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Education

Diploma of Interior Design - Interior Design

Interior Design Institute
Online
2009

Morley Senior High School
Morley, WA
11.1989

Skills

  • Customer service expertise
  • Effective complaint management
  • Detail-oriented data processing
  • Client relationship management
  • File organization
  • Scheduling appointments
  • Document management
  • Calendar management
  • Event planning
  • Service coordination
  • Mail management
  • Reception oversight
  • Meeting coordination
  • Organization skills
  • Telephone skills
  • Office administration

Certification

  • ANZ Training and Development – WA - Successfully completed and 100% compliant with all training courses throughout my career at the ANZ bank. OH&S, Bank Fraud, Privacy Act, Emergency Procedures and many more courses regarding the banking industry.
  • Midwinter Advice OS Training – Financial Planning Software
  • FilePro – Practice Management Software
  • IKEA RCMP – Co-worker of the month award
  • RSA Accredited Certificate – WA- Responsible Service of Alcohol
  • Working with Children Check
  • Childcare First Aid & CPR
  • National Police Clearance Check
  • CHC30221 - Certificate III in School Based Education Support – NMTAFE
  • Yoga Teacher Training Course – 200Hr Online via YogaRenew

Timeline

Customer Service Officer

The Blinds Gallery
11.2024 - Current

Legal Receptionist

DS Family Law
07.2023 - 06.2024

Resolutions Generalist

IKEA
01.2022 - 07.2023

Corporate Receptionist/Office Admin

ASPIRE2 Wealth Advisers
06.2018 - 12.2021

Corporate Receptionist/ Admin PA

PMM Wealth Advisors
02.2016 - 06.2018

Receptionist Front Desk Customer & Visitor Services

RAC
02.2015 - 01.2016

Office Administration/PA/EA

KPA Architects
06.2014 - 02.2015

Corporate Reception / Office Administration

Maxim Hall Chadwick
07.2013 - 06.2014

Reception / PA / Office Administration

AGI Insulation
09.2011 - 07.2013

Various Roles (Full-time & Part-time)

ANZ Bank
11.1989 - 08.2011

Diploma of Interior Design - Interior Design

Interior Design Institute

Morley Senior High School

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