Zena Ashbaugh-Moss
Grafton,NSW
Summary
Dynamic customer service professional with a proven track record at Heart and Soul Whole Food Cafe, excelling in issue resolution and team collaboration. Recognized for enhancing customer satisfaction through effective communication and attention to detail, consistently promoting sales and fostering strong relationships. Committed to delivering exceptional service in fast-paced environments.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Server
Heart and soul whole food cafe
grafton, NSW
2022.06 - Current
- Provided excellent customer service in a fast-paced whole food cafe environment.
- Took and processed orders accurately using the POS system.
- Assisted in menu knowledge and recommendations to enhance customer experience.
- Maintained cleanliness and organization of dining area and kitchen supplies.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on cafe procedures and customer service standards.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
Customer Service Assistant
Target
Grafton, NSW
2021.05 - Current
- Assisted customers with product inquiries and service requests.
- Processed transactions efficiently at the cash register.
- Maintained inventory levels and organized stock on shelves.
- Resolved customer complaints using effective communication skills.
- Educated customers about promotions and loyalty programs.
- Monitored store appearance to ensure cleanliness and organization.
- Collaborated with team members to enhance customer experience.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Grafton High School
Grafton, nswSkills
- Customer service excellence
- Issue resolution
- Team collaboration
- Sales promotion
- Problem solving
- Effective communication
- Attention to detail
- Relationship building
References
References available upon request.
Timeline
Server
Heart and soul whole food cafe
2022.06 - Current
Customer Service Assistant
Target
2021.05 - Current
Grafton High School