Summary
Overview
Work History
Education
Skills
Traineeship manager of year 2018
Interests
Timeline
Generic

Zena Banks

Green Point

Summary

Dynamic professional with a proven track record at Woolworths Supermarket, excelling in customer service and teamwork. Strong communicator and problem-solver, committed to fostering a collaborative environment while maintaining high standards of organization and attention to detail.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

SSA

Woolworths Supermarket
04.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Canteen Manager

Fresh Food Fast
09.2019 - 04.2023
  • Oversaw daily cafeteria operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on food preparation and customer service standards.
  • Developed menus in collaboration with nutritionists to meet dietary requirements.
  • Managed inventory levels, optimizing supply chain processes for efficiency.
  • Implemented cost control measures, reducing waste and enhancing profitability.
  • Evaluated staff performance regularly to foster a high-performing team culture.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Planned nutritionally-balanced menus for students by studying current dining trends.
  • Coordinated with school administrators to incorporate nutritional guidelines into menu planning, promoting healthier eating habits among students.
  • Maintained detailed records of sales, inventory, and employee performance, using data to make informed decisions about future operations.
  • Reduced environmental impact by introducing recycling programs and using biodegradable packaging.
  • Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
  • Maintained a clean and safe environment, adhering to health department regulations and guidelines.

Safety and Training Manager

McDonald's
05.2004 - 10.2019
  • Developed and implemented training programs to enhance employee performance and compliance.
  • Facilitated workshops and seminars to promote skill acquisition and knowledge sharing among staff.
  • Evaluated training effectiveness through feedback and assessments, refining programs as needed.
  • Mentored team leaders in coaching techniques, fostering a culture of continuous learning.
  • Managed training budgets, ensuring optimal resource allocation for maximum impact on workforce development.
  • Collaborated with cross-functional teams to identify training needs aligned with organizational goals.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Reduced onboarding time for new hires through the development of effective orientation modules.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
  • Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
  • Customized leadership development programs for emerging leaders, preparing them for future managerial roles.

Education

No Degree -

Cumberland High School
Carlingford, NSW

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking
  • Flexible and adaptable
  • Dependable and responsible
  • Organizational skills
  • Excellent communication
  • Multitasking Abilities
  • Active listening

Traineeship manager of year 2018

During 2018 I was responsible for looking after 45 trainees all employed my McDonald's completing either  Cert 2 school based or Cert 3 Retail operations traineeship over 9 restaurants in Sydney. 


I would visit my stores weekly to provide on job training and building skills to increase the skill set of each individual following their training plans and completing assessments on the job. 


Many of my trainees went on to follow their career goals of becoming an assistant manager some even become store managers this role was very rewarding and I loved watching them all grow and develop their skill set. 

Interests

  • I enjoy helping others and giving back to the community
  • Cooking love doing meal prep and making my working week easier
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • When I'm not a work I love spending time doing sunrise walks good for my soul my favourite spot is Terrigal beach

Timeline

SSA

Woolworths Supermarket
04.2023 - Current

Canteen Manager

Fresh Food Fast
09.2019 - 04.2023

Safety and Training Manager

McDonald's
05.2004 - 10.2019

No Degree -

Cumberland High School

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Zena Banks