Zena Elmasri
Sydney,NSW
Summary
Proven track record in enhancing office efficiency and handling high-level administrative tasks at GE Consumer & Industrial, showcasing expertise in business writing and project coordination. Leveraged strong organizational skills to streamline processes, achieving a 20% increase in productivity. Excels in fostering professional relationships and managing complex schedules with confidence.
Overview
9
9
years of professional experience
Work History
Personal Assistant/Office Administrative Assistant
GE Consumer & Industrial
Smithfield, NSW
07.2003 - 12.2008
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Created expense reports using accounting software applications such as QuickBooks or Sage 50 Accounting Software.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Sorted mail received daily for distribution throughout the office.
- Scanned documents into electronic format for storage in a secure database system.
- Processed invoices related to business expenses incurred by the executive team.
- Arranged conference calls with remote employees or clients located outside of local area.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Coordinated corporate events such as seminars or workshops hosted by the company.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed various clerical tasks and organized office areas to promote productivity.
- Screened telephone calls and inquiries and directed as appropriate.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Coordinated meeting and work schedules for staff teams and executives.
- Made travel arrangements for employee trips and conferences.
Sales Assistant/Receptionist Administrator
DCM Fashion Wholesale
Surry Hills, Nsw
01.2003 - 12.2003
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Customer Service Team Leader
Kmart
Casula, Nsw
01.2000 - 12.2003
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Conducted performance reviews for customer service staff on a regular basis.
- Monitored the accuracy of data entry into the company's database system by customer service staff.
- Analyzed call volume trends and implemented strategies to improve efficiency of the team.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Maintained up-to-date knowledge about product information and pricing details.
- Advised management on potential improvements to enhance overall quality of customer services.
Sales Assistant
Halt Clothing
Surry Hills, Nsw
01.2002 - 12.2002
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Liverpool Girls High
Nsw12-2002
Skills
- Project Coordination
- Chauffeuring
- Business Writing
- Travel Coordination
- Invoice Processing
- Personal Correspondence
Timeline
Personal Assistant/Office Administrative Assistant
GE Consumer & Industrial
07.2003 - 12.2008
Sales Assistant/Receptionist Administrator
DCM Fashion Wholesale
01.2003 - 12.2003
Sales Assistant
Halt Clothing
01.2002 - 12.2002
Customer Service Team Leader
Kmart
01.2000 - 12.2003
High School Diploma -
Liverpool Girls High
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