Zena Mohamed
Melbourne
Summary
Motivated and reliable customer service professional with experience in retail, youth volunteering, and community engagement. Strong background in customer support, teamwork, communication, and creating positive experiences for diverse individuals. Fluent in Somali and English, with excellent interpersonal skills and a commitment to professional growth. Currently studying Certificate III in Individual Support to build practical skills in disability and community care.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Youth jury
Darebin council
Melb
2024.03 - 2025.05
- Completed day-to-day duties accurately and efficiently
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Sales Associate
TK Maxx
Reservoir
2022.09 - 2024.12
- Assisted customers with product recommendations and purchases
- Processed sales, returns, and exchanges accurately
- Maintained store presentation through restocking and merchandising
- Operated cash registers and handled transactions efficiently
- Delivered friendly and professional customer service
- Supported daily store operations and team goals
Youth Volunteer
Darebin Libraries
Reservoir
2022.05 - 2022.12
- Supported youth volunteer programs and community initiatives
- Assisted with volunteer recruitment and engagement
- Helped coordinate and supervise group activities
- Collected and organized survey data
- Encouraged teamwork and participation among volunteers
- Provided support in program development and community outreach
Education
Bachelor of Science - Psychology
Australian College of Applied Professions
Melb, Vic 2025.09 - 2026.04
Certificate III - Individual Support
Diploma of Justice Studies -
Kangan Institute
Melbourne, VICHigh School Diploma -
East Preston Islamic College
Preston, VICSkills
- Customer Service Excellence
- Retail Sales and Cash Handling
- Teamwork and Collaboration
- Strong Written and Verbal Communication
- Youth Engagement and Community Support
- Leadership and Mentoring
- Flexible and Adaptable
- Problem Solving
- Professionalism and Reliability
References
Available upon request
Timeline
Bachelor of Science - Psychology
Australian College of Applied Professions
2025.09 - 2026.04
Youth jury
Darebin council
2024.03 - 2025.05
Retail Sales Associate
TK Maxx
2022.09 - 2024.12
Youth Volunteer
Darebin Libraries
2022.05 - 2022.12
Certificate III - Individual Support
Diploma of Justice Studies -
Kangan Institute
High School Diploma -
East Preston Islamic College