Zenab Koroma
Inglewood ,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations . Experience in retail, hospitality, and administration, Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Support Officer
Edith Cowan University
06.2023 - 01.2024
- Manage the student services desk on a rotating roster
- Support students to access their online accounts
- Assist students with uploading, printing, and scanning documents
- Guide students around the campus
- Support students to obtain concession smart riders.
- Collaborated with faculty members on curriculum development projects.
- Created promotional materials for marketing campaigns targeting prospective students.
- Facilitated workshops on study skills, time management, career planning.
- Planned events such as orientation days, guest speaker presentations and other activities aimed at engaging students.
- Attended meetings between faculty members, administrators and external stakeholders.
- Managed the day-to-day operations of the Student Support Office.
- Maintained accurate records of all student support activities.
Customer Service Assistant/Supervisor
Soul Origin Perth- City/Belmont
02.2022 - 01.2023
- Greet customers and take orders
- Operate POS systems using cash and EFT machine
- Prepare meals according to Soul Origin standards
- Re-stocked the servery according to food safety standards
- Assist customers in their meal selection
- Adhered to Soul Origin OH&S Policies
- Attend team meetings and training sessions
- Resolved customer complaints.
Admin/allround Fifo
Compass
09.2021 - 07.2022
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
Sandwich Artist
Subway- South Perth/Perth City
01.2021 - 09.2021
- Greet customers, take orders, and make sandwiches and meals
- Operate POS systems using cash and EFT machine
- Attend team meetings and training sessions
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Bake bread and cookies according to subway standards.
- Completed opening, closing and shift change tasks by following company guidelines.
Factory Hand
Granino Bakery
02.2020 - 10.2020
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Followed instructions from supervisors regarding daily tasks and assignments.
- Sorted and packaged products to prepare for processing or shipment.
- Collaborated with other team members on projects and tasks as needed.
- Performed routine maintenance and cleaning of factory equipment.
- Ensured all safety protocols were followed while operating machines.
- Operated machinery to produce parts according to specifications.
- Inspected finished products for defects or inconsistencies.
- Examined final products for conformance with quality and design standards.
- Reported any issues with machinery or production processes to supervisors.
Retail Assistant
Best&Less
03.2019 - 06.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves with new merchandise when required.
- Answered phones promptly and directed calls appropriately.
Education
Some College (No Degree) - High School
Sevenoaks Senior High School
Perthyear 7 - Year 7 To 10
Lynwood Senior High School
Perth01-2018
Skills
- Excellent customer service skills and the ability to engage with a variety of customers and stakeholders
- Physically fit and well-presentedAvailable to commence employment immediately
- Well developed computer skills with recent experience in administration
- Excellent attention to detail
- Creativity and Innovation
- Learning Strategies
- Order Processing
- Quality Assurance
- Database Management
- Processing knowledge
- Data Entry
- Needs Assessment
- File Management
- Activity reporting
References
- Lyndsey Lockwood, Personal Reference, 0438 866 408
- Jowa Jerome Subway manager 0434 202 680
Languages
French
Native/ Bilingual
Education and Training
other,other,false,other,other
Certificates And Training
- National Police Clearance, 2022
- Graduation Certificate, Sevenoaks Senior College, 2021
Certification
AHA Hospitality & Tourism
Timeline
Student Support Officer
Edith Cowan University
06.2023 - 01.2024
Customer Service Assistant/Supervisor
Soul Origin Perth- City/Belmont
02.2022 - 01.2023
Admin/allround Fifo
Compass
09.2021 - 07.2022
Sandwich Artist
Subway- South Perth/Perth City
01.2021 - 09.2021
Factory Hand
Granino Bakery
02.2020 - 10.2020
Retail Assistant
Best&Less
03.2019 - 06.2019
Some College (No Degree) - High School
Sevenoaks Senior High School
year 7 - Year 7 To 10
Lynwood Senior High School
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