Summary
Work History
Skills
References
Timeline
Generic

Zenab Koroma

Adelaide,SA

Summary

I have outstanding interpersonal skills and a passion for understanding the desires of each customer to ensure their expectations are exceeded. I believe in providing excellent customer service experience for customers to create customer loyalty and boost business, I am energetic and enjoy challenges. I am seeking an opportunity forward, looking for a focused company where I can use and further develop my skills.

Work History

Customer Service Assistant-supervisor

Soul Origin
  • Greet customers
  • Take orders and listen actively
  • Inform customers about the meals
  • Respond to customers' questions and meal
  • Prepare meals for the day
  • Operate cash register
  • Assist customers in meal selection
  • Tidy the work area and clean the kitchen
  • Answer customer questions about the menu items and specials

Retail Assistant

Best & Less
  • Provide excellent customer service
  • Manage stock and pricing
  • Direct customers to aisles and change rooms
  • Respond to customer enquiries and returns
  • Hand clothes on racks and on the store floor
  • Size clothes, put tags in, and organize racks
  • Display accessories and toys
  • Manage inventory and stock merchandising
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sandwich Artist

Subway
  • Provide excellent customer services
  • Communicate effectively with customers taking orders
  • Clean and sanitize work areas
  • Prepare fresh veggies and meats for the day
  • Prepare multiple types of bread and baked goods
  • Operate cash register, handle money and EFTPOS
  • Clean the kitchen, bathroom, and tables
  • Manage stocks and pricing
  • Open and close the store
  • Resolve customer's complaints if required

Factory Hand

Granino Bakery

• Moved items between machines, conveyors and transport equipment to meet

production needs.

• Followed instructions from supervisors regarding daily tasks and assignments.

Sorted and packaged products to prepare for processing or shipment.

• Performed routine maintenance and cleaning of factory equipment.

Ensured all safety protocols were followed while operating machines.

• Inspected finished products for defects or inconsistencies.

Examined final products for conformance with quality and design standards.

• Reported any issues with machinery or production processes to supervisors.

  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.

Utility/allround Fifo

Compass Group
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Do daily activities ( cleaning , housekeeping, kitchens hand , store work, etc…
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Precast Labourers -civil Construction

Connect Resources
  • Demoulding: Using a water gun and hammer to open moulds and remove T-bars- Cleaning Station: Cleaning moulds with air blowers, scrubbing, mopping, and applying oil to the lid- Waxing Station: Closing moulds, applying wax, and inserting gaskets and furniture (grout sockets, cast-in sockets)- Quality Control: Ensuring all tasks are completed properly before closing and preparing moulds for concrete pouring- Concrete Station: Opening, oiling, washing, and closing lids to send it to the chamber to dry .E-Beck quality check after the mold is set .
  • Utilizing wheelbarrows, shovels and other tools to move, spread and level concrete.
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.

Student Support Officer

Edith Cowan University

Manage the student services desk on a rotating roster.

Support students to access their online accounts.

Assist students with uploading, printing, and scanning documents.

Guide students around the campus.

Support students to obtain concession smart riders..

•Collaborated with faculty members on curriculum development projects.

•Created promotional materials for marketing campaigns targeting prospective

students

Customer Service

Jim Kidd
  • Operate cash register and EFTPOS
  • Provide, courteous and friendly service to all customer
  • Lead or escort customers to racks that contain their choice of clothes and accessories
  • Stock shelves and accessories
  • Tidy the store
  • Handle complaints and returns
  • Achievements: I collaborated with customer service team members to give exceptional service throughout the shopping and purchasing experience. I built customer confidence by actively listening to their concerns and giving appropriate feedback. Effectively answered customer questions and processed all sales accurately and timely. I developed new skills, confidence, creativity, and problem-solving from interacting with customers.

Skills

  • Excellent communication skills
  • Team-oriented
  • Organized
  • Multi-tasking
  • Creative
  • Problem-solving
  • Excellent customer services
  • Flexibility
  • Customer service focus
  • Customer service background

References

Madusu kamara -best& less manager +61 422 219 081

Kristiann 0460 037 804

Timeline

Customer Service Assistant-supervisor

Soul Origin

Retail Assistant

Best & Less

Sandwich Artist

Subway

Factory Hand

Granino Bakery

Utility/allround Fifo

Compass Group

Precast Labourers -civil Construction

Connect Resources

Student Support Officer

Edith Cowan University

Customer Service

Jim Kidd
Zenab Koroma