Zenaba Ibrahim

As a CCB trainee, my work include a various aspect from day to day. Which are:

Maintained the Engage Yarra mailbox by updating mailing lists, resolving email errors, and contacting
organisations to verify staff status.
Ensured regular clean-up of undelivered emails and updated contact records accordingly.

Administrative Support to Richmond Precinct Team:

Supported team leads by reviewing project reports and compiling data. Contributed to event planning and execution (e.g., Lunar New Year, Victoria St Traders
engagement).Managed community room bookings and food catering arrangements.
Attended community events and workshops related to the North Richmond Precinct Action Plan.

Vehicle Removal Coordination:
Conducted inspections of abandoned/unregistered vehicles and verified registration via VicRoads. Coordinated ownership inquiries, notice issuance, and scheduling of vehicle removal in line with policy.Liaised with Manheim, Housing Business staff, and other partners regarding storage and auctions. Updated trackers regularly and supported owners' inquiries in collaboration with my collegue.

Cross-Office Housing Support Experience:
-Worked across multiple DFFH offices including Collingwood, Preston, Fitzroy, and Sunshine.
- Gained knowledge in arrears management, RTA bookings, reception duties, and HIIP system use.
- Assisted clients with maintenance requests, renter documentation, and front desk suppor

Weekly Outreach to all Yarra Estates- Fitzroy, Collingwood & Richmond. Which usually is team work roles, prior to that:

Make sure car is booked, and material preparation for flyer distribution and poster updates.
Improved time management and team collaboration during fieldwork activities.

Coordinating upcoming Fitzroy Market: 1 August 2025

Involving all parties, create a project plan, organised activity and sento email to partners.

• Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
• Provide home care support with cleaning, cooking, transportation to local services or medical appointment.
• Improved service delivery efficiency by contributing to development of internal policies and procedures.
• Helped clients navigate social services system and access needed resources.

Delivered direct support to client in crisis, managing inbound calls and visitor enquiries. Administrative duties including filing, photocopying, and scanning confidential records.

Contribute to client review meeting and case note.

• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.

Assited in client referrals to Organisation including Orange Door, Legal and financial Services, Mental Health services and Housing services.

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Manage order, phone enquiries, and in-store service.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.