Zenaida Murray
Sydney,NSW
Summary
Accomplished leader at Qantas Ground Services with a proven track record in enhancing team performance through innovative solutions and effective conflict resolution. Expertise in customer service and cash handling, fostering positive relationships while maintaining operational excellence. Strong communication and leadership skills ensure high standards of service and seamless team collaboration. Career goals focus on further advancing operational strategies that drive performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Qantas Costumer Service/Commissionaire
Qantas Commissionaire (QGS)
Sydney, Australia
01.2020 - Current
- Performing access control.
- Providing wheelchair inbound and outbound assistance.
- Ensuring that mobility-impaired passengers are secure in aircraft.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Leading Hand
Qantas Ground Services
Sydney, Australia
01.2011 - 01.2020
- Maintained cleanliness and preparation of production floor
- Support and allocate team members to individual task
- Lead and Assist teams to achieve goals and meet deadlines
Customer Service Representative
Commonwealth Bank of Australia
Eastern Suburbs, Australia
01.2007 - 01.2011
- Processed customer's deposit and withdrawal transactions
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Assist customers with enquiries and complaints
Store Manager
Cold Rock Ice Creamery
Randwick, Australia
01.2007 - 01.2008
- Served as the main liaison between management and product distributors
- Opening and Closing of store
- Maintained cleanliness and presentation of stock room
Education
Bachelor's degree - Commerce
Certificate -
Microsoft Office Education
High School diploma -
Skills
- Leadership skills
- Strong communication
- Time management
- Conflict resolution
- Customer service
- Stocking and replenishing
- Cash handling
- Team collaboration
- Team building
- Calm under pressure
- Customer relations
- [Equipment] operation
- Friendly, positive attitude
Timeline
Qantas Costumer Service/Commissionaire
Qantas Commissionaire (QGS)
01.2020 - Current
Leading Hand
Qantas Ground Services
01.2011 - 01.2020
Customer Service Representative
Commonwealth Bank of Australia
01.2007 - 01.2011
Store Manager
Cold Rock Ice Creamery
01.2007 - 01.2008
Bachelor's degree - Commerce
Certificate -
Microsoft Office Education
High School diploma -
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