Zena(Zhixin) Zhou
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Call Centre Agent
Synergy Radiology
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Web Developer Intern
Outblock
01.2022 - 02.2023
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Wrote custom HTML and JavaScript for existing websites.
- Used content creation tools and digital media to design web sites.
- Collaborated with project managers and backend development team to brainstorm new ideas.
Loan Officer Assistant
Bank Of Shanghai
12.2019 - 02.2020
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
Education
Master of Science - Information Technology
University of New South Wales
Sydney, NSW09.2023
Bachelor of Science - Actuarial Studies And Finance
University of New South Wales
Sydney, NSW06.2021
Skills
- expert of JavaScript
- experience in ReactJS, HTML, Bootstrap, CSS
- experience with Node JS NPM
- experience with SQL, GIT, GitHub, Jira
Timeline
Call Centre Agent
Synergy Radiology
01.2023 - Current
Web Developer Intern
Outblock
01.2022 - 02.2023
Loan Officer Assistant
Bank Of Shanghai
12.2019 - 02.2020
Master of Science - Information Technology
University of New South Wales
Bachelor of Science - Actuarial Studies And Finance
University of New South Wales
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