ZENE BAGGI-OMORDIA
Wesburn,VIC
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
7
7
years of professional experience
Work History
Claims Representative
Australia Defence Health
03.2023 - Current
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
Project Support Officer
venoaks Limited
01.2023 - 06.2023
- Project was aimed at creating website for client who is based in UK
- It was language learning application where users can have option of self-paced learning or join virtual live class
- Application provided learning for different languages
- Project idea is to set up convenient platform that bridges gap between language tutors and students, where interested individuals can learn multiple languages
- Managing development and delivery of language website application for global client, supporting team of developers, designers, and content creators using Agile Methodology
- Collaborating with clients to define project goals, objectives, and requirements, and ensure project deliverables meet or exceed their expectations
- Monitor project timelines, budgets, and resources, ensuring that projects task are on time, within budget, and to highest quality standards
- Facilitate communication and collaboration among team members, ensuring that all stakeholders are informed of project status and progress
- Implement project management best practices and methodologies to improve project efficiency, effectiveness, and quality
- Manage project risks and issues, proactively identifying and mitigating potential roadblocks to project success.
Housing and Youth Support Worker
Allambi Care Pty
01.2022 - 02.2023
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Supported and mentored students in developing skills to become successful in community.
Disability Support Worker
The bridge Pty
05.2021 - 01.2022
- Adhered to company requirements for patient interactions and care standards.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Designed individualized plans detailing daily activities and needs for patients.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Managed caseload to satisfy multiple patients with diverse needs.
Accounts & Administration Officer
Jim’s Cleaning
10.2018 - 01.2020
- Reviewed and reconciled accounts, processing payments to external partners and maintaining updated records of invoices and receipts
- Participated in and coordinated regular meetings with internal and external stakeholders
- Managed obligations to suppliers, customers, and third-party vendors
- Monitored customer orders ensuring deliveries take place as scheduled
- Provided excellent customer service to new and existing customers (phone and email)
- Developed and maintained processes, systems and accurate records and supported management reporting requirements.
Service Desk Support
Federal Inland Revenue Service
03.2016 - 12.2017
- Identified and diagnosed issues and problems
- Categorized and recorded reported queries while providing solutions
- Supported problem identification
- Monitored issues from start to resolution
- Performed on-site visits and provided solutions
- Provided IT services to end users
- Assisted with solving customer issues
- Tasked with reducing trouble-ticket resolution time.
Education
ALMOND CAREERS Project Management and Business Analysis PRINCE2 and Agile Course - Project Management
Almond Careers
06.2023
Advanced Diploma of Community Sector Management (CHC -
National Career Institute
2021
Bsc - Banking and Finance
Niger Delta University
2007
Skills
- Policy Requirements and Eligibility
- Data Entry Software
- Exceptional Recordkeeping Abilities
- Regulatory Compliance Adherence
- Service Delivery
- Customer Support
- Data Integrity
- Referrals and Networking
- Caseload Management
Timeline
Claims Representative
Australia Defence Health
03.2023 - Current
Project Support Officer
venoaks Limited
01.2023 - 06.2023
Housing and Youth Support Worker
Allambi Care Pty
01.2022 - 02.2023
Disability Support Worker
The bridge Pty
05.2021 - 01.2022
Accounts & Administration Officer
Jim’s Cleaning
10.2018 - 01.2020
Service Desk Support
Federal Inland Revenue Service
03.2016 - 12.2017
ALMOND CAREERS Project Management and Business Analysis PRINCE2 and Agile Course - Project Management
Almond Careers
Advanced Diploma of Community Sector Management (CHC -
National Career Institute
Bsc - Banking and Finance
Niger Delta University
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