ZENE BAGGI-OMORDIA
Cranbourne East,VIC
Summary
NDIS Case Support Officer with strong expertise in financial reporting and stakeholder management. Advocated effectively for participants, achieving optimal funding allocations and facilitating seamless service navigation. Recognized for outstanding communication and problem-solving abilities, enhancing participant outcomes and satisfaction.
Overview
4
4
years of professional experience
Work History
NDIS payment Case support officer
National Disability Insurance Agency
11.2023 - Current
- Providing direct guidance and assistance to participants and service providers, ensuring seamless access to services, effective problem resolution, and optimal support plan implementation within the NDIS framework.
- Maintain accurate case files and participant records
- Provide guidance on NDIS processes, funding, and entitlements
- Address participant concerns and escalate issues when necessary
- Assist participants in understanding NDIS funding categories and allocations.
- Ensure compliance with NDIS financial policies and regulations.
- Track funding usage and provide guidance on budget management.
- Support participants in requesting plan reviews for funding adjustments.
- Financial Coordination & Reporting
- Maintain accurate financial records related to participant funding.
- Liaise with NDIS plan managers to ensure correct fund distribution.
- Prepare funding reports for audits and compliance checks.
- Identify funding gaps and recommend solutions for better resource allocation.
- Stakeholder Engagement & Advocacy
- Collaborate with service providers to ensure funding aligns with participant needs.
- Advocate for participants to receive appropriate funding support.
- Assist in grant applications or additional funding requests when necessary.
Case support Admin
Australian Defence Health
03.2023 - 11.2023
- Handled claims processing with a focus on accuracy, efficiency, and customer satisfaction, ensuring seamless financial support for members.
- Maintain and update case files with accurate customer records.
- Assist in preparing reports, documentation, and customer’s benefit applications.
- Facilitate communication between customers and providers.
- Built strong stakeholder relationships, ensuring alignment with policies and best practices.
- Delivered exceptional customer service and successfully resolved escalated complaints.
NDIS Case support officer
Allambi Care Pty
01.2022 - 02.2023
- Providing direct guidance and assistance to participants and service providers, ensuring seamless access to services, effective problem resolution, and optimal support plan implementation within the NDIS framework.
- Developed individualized support plans aligned with participants' needs and goals
- Provided guidance on NDIS funding and service provider selection
- Connected participants with relevant community resources and support networks
- Advocated for participants to ensure access to quality services
- Managed case files using CRM systems, ensuring accurate documentation and compliance
- Coordinated with service providers to ensure smooth implementation of support plans
Disability Support Worker
The Bridge Pty
05.2021 - 01.2022
- Adhered to company requirements to achieve each client’s individual NDIS goals.
- Helping clients with personal care, meal preparation, and medication administration.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards, team-wide.
- Kept accurate records for client files, and handled related paperwork.
- Designed individualized plans detailing daily activities and needs for patients.
- Maintained detailed records of patient progress, documentation of services, and case notes.
- Assisted clients in daily activities, community access, medical appointments, etc.
- Updated treatment plans on a monthly basis with the latest intervention strategies and progress notes.
- Managed a caseload to satisfy multiple patients with diverse needs.
Education
Advanced Diploma - CHC62015
Community Sector Management
01.2021
Certificate IV -
Disability
01-2020
BSc -
Banking and Finance
Nigeria01.2007
Skills
- Case management and NDIS navigation
- Stakeholder and relationship management
- Problem solving and conflict resolution
- Advocacy and exceptional communication
- Active listening and negotiation
- Organisational skills and management
- Compassion, patience, and empathy
- Governance and policy interpretation
- Commitment to continuous learning
- Collaboration with multidisciplinary teams
- Service provider engagement
- Microsoft Office proficiency
- CRM and PACE expertise
References
Available upon request
Tools And Systems
- MS Office
- PACE
- CRM
- MyPlace Portal
Timeline
NDIS payment Case support officer
National Disability Insurance Agency
11.2023 - Current
Case support Admin
Australian Defence Health
03.2023 - 11.2023
NDIS Case support officer
Allambi Care Pty
01.2022 - 02.2023
Disability Support Worker
The Bridge Pty
05.2021 - 01.2022
Advanced Diploma - CHC62015
Community Sector Management
Certificate IV -
Disability
BSc -
Banking and Finance
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