Hi, I’m
ZENEN CORALDE
Hospitality Member
4012/56 Wharf Street Kangaroo Point,QLD
Summary
A hard working, conscientious employee, who is passionate about providing excellent customer service for the patrons of the venue I am working for ,so patrons have an enjoyable and memorable dining experience. I am confident diligent and enthusiastic staff member with a positive attitude who always gives their best. Organized and hardworking Event Staff Member with experience supporting planning and implementation of events for private and corporate clients. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
The Star Entertainment GroupBrisbane, QLD
Event Staff Member
11.2022 - Current
Job overview
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Followed strict guidelines for handling confidential information.
- Greeted guests and welcomed patrons in support of company service policy.
- Reported any damage or maintenance issues to manager.
Sasso Italiano RestaurantWoolloongabba, QLD
Waitress Supervisor
11.2021 - 11.2022
Job overview
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained staff members on use of POS system.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Coordinated kitchen activities with front-of-house staff for seamless and service
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Howard Smith Wharves(Ciao Papi Restaurant)Boundary Street, Brisbane, QLD
Section Waiter
11.2020 - 12.2021
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Trained new servers on restaurant policies and procedures.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Informed customers about daily and seasonal specials.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Howards Smith WharvesBoundary Street ,Brisbane City, QLD
Event Staff Member
11.2019 - 12.2020
Job overview
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Assisted with special events by working premieres, private screenings and charity events.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Followed strict guidelines for handling confidential information.
- Reported any damage or maintenance issues to manager.
Medley Cafe And RestaurantKangaroo Point , QLD
Waiting Staff Member
08.2018 - 09.2019
Job overview
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Vanilla Zulu Culinary SchoolBrisbane, QLD
Kitchen Hand
10.2018 - 04.2019
Job overview
- Cleaned and maintained work areas, equipment and utensils.
- Maintained high personal grooming standards and uniform presentation.
- Followed recipes and chef instructions to prepare food correctly.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Removed trash and cleaned kitchen garbage containers.
Minc Co.Kangaroo Point, QLD
Hotel HouseKeeping
05.2018 - 10.2018
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
The Guitar CentreWoolloongabba, QLD
Retail Assistant
12.2017 - 01.2018
Job overview
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Angeles University FoundationPhilippines
Bachelor of Science from Business Administration And Management
04.2012
Skills
- Preparing for Events
- Accuracy and Efficiency
- Customer Care
- Patron Satisfaction
- Hospitality background
- Customer support
- Cleaning and sanitization
- Dependable and Responsible
Timeline
Event Staff Member
The Star Entertainment Group
11.2022 - Current
Waitress Supervisor
Sasso Italiano Restaurant
11.2021 - 11.2022
Section Waiter
Howard Smith Wharves(Ciao Papi Restaurant)
11.2020 - 12.2021
Event Staff Member
Howards Smith Wharves
11.2019 - 12.2020
Kitchen Hand
Vanilla Zulu Culinary School
10.2018 - 04.2019
Waiting Staff Member
Medley Cafe And Restaurant
08.2018 - 09.2019
Hotel HouseKeeping
Minc Co.
05.2018 - 10.2018
Retail Assistant
The Guitar Centre
12.2017 - 01.2018
Angeles University Foundation
Bachelor of Science from Business Administration And Management
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