Summary
Overview
Work History
Education
Skills
Skills Core Competencies
Court Appointments
Professional Development
References
Timeline
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Zenna Acquah-Banda

Summary

Dedicated and efficient people leader and administration professional with over 15 years of experience in justice, courts, and legal sectors. I am a technology-savvy and results-driven individual, actively pursuing new challenges with an aim to make a valuable contribution to public service. With a proven track record of achievement in office administration across various fast-paced industries and deadline-driven environments, I excel in managing innovative solutions to solve complex issues and drive change in an engaging and customer-focus manner while collaborating with stakeholders to deliver practical solutions. With the ability to successfully demonstrate a broad range of expertise whilst maintaining a high level of confidentiality and integrity, I effectively manage multifaceted tasks aligned with strategic direction.

Overview

11
11
years of professional experience

Work History

Manager, Family Violence Information Sharing

MAGISTRATES' COURT OF VICTORIA
04.2023 - Current
  • Lead the Central Information Sharing team for the Magistrates' and Children's Court of Victoria resulting in innovative and effective information sharing policies and practices.

Registrar

MAGISTRATES' COURT OF VICTORIA
08.2012 - Current

Registrar/Team Leader, Central Information Point

MAGISTRATES' COURT OF VICTORIA/ FAMILY SAFETY VICTORIA
10.2021 - 04.2023
  • Perform appropriate legal, administrative and quasi-judicial functions in accordance with appropriate policies and FSV and court operational practices.

Registrar, Family Violence Contact Centre

MAGISTRATES' COURT OF VICTORIA
11.2019 - 10.2021
  • Perform all legal, administrative, and quasi-judicial functions required by the FVCC relating to both the day to day and ongoing operations of the FVCC, under limited direction of the Supervising Registrar.

Supervising Registrar, Pre-Court Engagement Project

MAGISTRATES' COURT OF VICTORIA
05.2021 - 07.2021
  • As a Registrar, perform all legal, administrative, and quasi-judicial functions required by the PCE client officers relating to both the day to day and ongoing operations of the project, under limited direction of the Manager.

Registrar/Data Custodian

MAGISTRATES' COURT OF VICTORIA / FAMILY SAFETY VICTORIA
06.2019 - 11.2019
  • Professionally act as a Registrar of the Magistrates' Court, performing appropriate legal, administrative, and quasi-judicial functions relating to the day-to-day and ongoing operations of the Court and its affiliates.

Education

Diploma of Counselling Skills -

Australian College of Applied Psychology

Certificate IV in Government (Court Services) -

RMIT University
01.2015

Bachelor of Arts (Criminal Justice) -

Victoria University
01.2012

Advanced Diploma of Business (Legal Practice) -

Swinburne University of Technology
01.2007

Skills

  • Performance Management
  • Staff Development
  • Business Administration
  • Operations Management
  • Verbal and Written Communication
  • Staff Management
  • Strategic Planning
  • Workforce Management
  • Contract Management

Skills Core Competencies

  • Exceptional communicator with strong written and verbal skills, with the ability to exercise a high level of tact, judgement, and initiative.
  • Demonstrated ability to contribute to improving policies and procedures, with the ability to design, develop and implement new systems and processes.
  • Actively provide outstanding Executive support, including scheduling, diary, and electronic calendar management.
  • Values others respects differences and embraces diversity.
  • Expertly listens to understand requirements, adjusting communication mode, style, and message accordingly.
  • Ability to deliver quality service aligned with client needs, upholding and promoting ethical and transparent behaviours.
  • Proactive and self-motivated, with a strong drive to achieve results.
  • Highly organised with the ability to plan and prioritise work to meet tight and conflicting deadlines.
  • Provides objective, frank and fearless advice while challenging inappropriate behaviours.
  • Strong computer skills with proficiency in Microsoft Office, Courtlink, Teams, Lotus Notes, Touchpoint, Skype, LEX, CLMS, PowerApps

Court Appointments

  • Ringwood Magistrates Court - Deputy Registrar, Registrar VPS 3
  • Night Court (BARC) - Registrar VPS 3
  • Bendigo Magistrates Court (Echuca/Kyneton/Castlemaine) - Registrar VPS 3
  • Melbourne Children's Court - Deputy Registrar, Registrar VPS3
  • Mildura Magistrates Court (Robinvale/Ouyen) - Registrar VPS 3
  • Heidelberg Magistrates Court - Trainee Registrar, Registrar Qualified, Deputy Registrar, VPS3
  • Dandenong Magistrates Court - Trainee Registrar

Professional Development

  • Developing Leaders - current
  • ANSOG Courageous Leader, 2023
  • Swinburne University Business Writing Skills, 2023
  • Cultural Awareness Training, 2021
  • Disability Awareness, 2021
  • MARAM Training – Intermediate Risk Assessment, 2020

References

Reference available on request

Timeline

Manager, Family Violence Information Sharing

MAGISTRATES' COURT OF VICTORIA
04.2023 - Current

Registrar/Team Leader, Central Information Point

MAGISTRATES' COURT OF VICTORIA/ FAMILY SAFETY VICTORIA
10.2021 - 04.2023

Supervising Registrar, Pre-Court Engagement Project

MAGISTRATES' COURT OF VICTORIA
05.2021 - 07.2021

Registrar, Family Violence Contact Centre

MAGISTRATES' COURT OF VICTORIA
11.2019 - 10.2021

Registrar/Data Custodian

MAGISTRATES' COURT OF VICTORIA / FAMILY SAFETY VICTORIA
06.2019 - 11.2019

Registrar

MAGISTRATES' COURT OF VICTORIA
08.2012 - Current

Diploma of Counselling Skills -

Australian College of Applied Psychology

Certificate IV in Government (Court Services) -

RMIT University

Bachelor of Arts (Criminal Justice) -

Victoria University

Advanced Diploma of Business (Legal Practice) -

Swinburne University of Technology
Zenna Acquah-Banda