Zerin Mahmud
603/395 Princess Highway,NSW
Summary
Customer-focused professional with successful five years career in Banking sector. Dynamic successful applying customer service and credit risk management skill in busy business environment.
Overview
6
6
years of professional experience
Work History
Senior Executive Collection
Eastern Bank Limited
02.2015 - 03.2018
- Developed effective business strategies to capitalize on emerging market trends.
- Directed market expansions to propel business forward, meet changing customer needs.
- Established performance goals for department and outlined processes for achievement.
- Identified opportunities to improve business process flows and productivity.
Executive Customer Support
BRAC Bank Head Office
02.2012 - 04.2014
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
Master of Science - Economics
Rajshahi University
Rajshahi Bangladesh12.2008
Bachelor of Science - Economics
Rajshahi University
Rajshahi Bangladesh12.2007
Skills
- Customer Service
- Assist Customers
- Risk Management
- Bank Financing
- Business Development
- Revenue Generation
Languages
English
Professional Working
Bengali
Native or Bilingual
Timeline
Senior Executive Collection
Eastern Bank Limited
02.2015 - 03.2018
Executive Customer Support
BRAC Bank Head Office
02.2012 - 04.2014
Master of Science - Economics
Rajshahi University
Bachelor of Science - Economics
Rajshahi University
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