Zerin Mahmud
603/395 Princess Highway,NSW
Summary
Customer-focused professional with successful five years career in Banking sector. Dynamic successful applying customer service and credit risk management skill in busy business environment.
Overview
6
6
years of professional experience
Work History
Senior Executive Collection
Eastern Bank Limited
02.2015 - 03.2018
- Developed effective business strategies to capitalize on emerging market trends.
- Directed market expansions to propel business forward, meet changing customer needs.
- Established performance goals for department and outlined processes for achievement.
- Identified opportunities to improve business process flows and productivity.
Executive Customer Support
BRAC Bank Head Office
02.2012 - 04.2014
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
Master of Science - Economics
Rajshahi University
Rajshahi Bangladesh12.2008
Bachelor of Science - Economics
Rajshahi University
Rajshahi Bangladesh12.2007
Skills
- Customer Service
- Assist Customers
- Risk Management
- Bank Financing
- Business Development
- Revenue Generation
Languages
English
Professional Working
Bengali
Native or Bilingual
Timeline
Senior Executive Collection
Eastern Bank Limited
02.2015 - 03.2018
Executive Customer Support
BRAC Bank Head Office
02.2012 - 04.2014
Master of Science - Economics
Rajshahi University
Bachelor of Science - Economics
Rajshahi University
Similar Profiles
Sayeda Adiba AnwarSayeda Adiba Anwar
Assistant Officer – Retail Risk Department at Eastern Bank LimitedAssistant Officer – Retail Risk Department at Eastern Bank Limited
Sanjida FarhanaSanjida Farhana
Head of FinTech and DB at Eastern Bank LimitedHead of FinTech and DB at Eastern Bank Limited
Farjin SiddiqueFarjin Siddique
Cashier Assistant at Eastern Bank LimitedCashier Assistant at Eastern Bank Limited