Zetty N MARTIN
Hamilton Hill,WA
Summary
Seeking and maintaining Clinical Coordinator in Therapeutic Community facility as full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. I am hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve goals. I am highly organised and a dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Counselor, Educator
Cyrenian House
Perth, WA
11.2022 - Current
- Facilitate TC groups such as Peer Support Group, Awareness Task Group, Circle of Security Group, Family & Domestic Violence Group, Women's Empowerment Group, Reflection Group, and Therapeutic Agreement Group, Community Culture Group and any impromptu group necessary to address the community.
- Organised counselling sessions with clients and work towards achieving treatment plan and outcomes pertaining to unmet needs and/or multilayer trauma
- Attend all supervisions and provide a dual learning process for both supervisor and counsellor.
- Attend fortnightly clinical meetings to explore and discuss clients arising TC or therapeutic development that may require therapeutic interventions.
- Role model TC values and integrity in the TC
- Engage in meetings and discussions with stakeholders eg Department of Child Protection, Crisis Assessment Treatment Team
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and therapeutic community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualized counselling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behaviour change.
- Communicated closely with other counsellors to devise therapeutic work around trauma, behaviour developmental accordingly to clients learning ability and mental health diagnosis (if any).
- Supported individuals dealing with mental health and emotional issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviour using RISK assessment or Brief Risk Assessment
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
Business Development Manager
Reality Bitten Cafe
Hamilton Hill, WA
11.2020 - 09.2023
- Hire and onboard new staffs
- Employees training & development
- Coordinate with vendors and supply chain
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Nurture friendly relationships with customers to increase loyalty and boost our business reputation
- Planning events such as Peoples Library & Book Clubs to boost community engagement & confidence.
- Organised Psychotherapy sessions
Corporate Counselor
Steripack
Kuala Lumpur,Malaysia
02.2018 - 01.2020
- Manage, designing and conduct training in Effective Communication, Empowerment, Motivation & Conflict resolution
- Assisting and consultation in FDA audit
- Discuss and research ideas for relevant FDA audit material
- Conduct surveys and group discussions on effective communication in the workplace
- Conduct assessments and interviews as part of requirement to deliver the best training program for change, stress, developmental and work/life balance management
Advocacy Counsellor
Free Lance Mediation, United Nation High Commissioner for Refugees
Kuala Lumpur,Malaysia
06.2013 - 09.2013
- Consultation, managing and counselling to unaccompanied and separated children
- High complex cases
- Manage and advocacy for adult and children who are survivors of social abuse
- Manage, organise and advocacy to refugees from all background including Sri Lanka, Bangladesh, Myanmar and Afghanistan
- Report writing on complex issues and recommendations
Family Practitioner Counsellor
Anglicare Victoria
Melbourne,Australia
04.2013 - 06.2013
- Travelling across Cambodia & Vietnam visiting Orphanages
- Provide educational assistance to Orphanages, Attend regular meetings for the development of the Child First Policy in Victoria
- Supervise Case Managers and Family Services Practitioner performing direct practice with clients who experienced complex developmental and therapeutic changes
- Presenting strategies for the development of the social issues in the Hume Region as well as representing Anglicare at state conferences
- Writing and attending discussion group for the development of child related policy
- Supervise and coordinate development training for staff
- Maintain and plan periodic surveys for job evaluations, risk assessment, work life balance and staff retreat events
- Conduct interviews for hiring professionals
- Attend half yearly discussion on preparing pay budget and recommending, planning, and implementing pay structure revisions
- Provide fortnightly supervision for staff
- Conduct planning, monitoring and appraisal of staff work results
- Provide training and encourage effective communication for staff members to provide direction in accordance to Organisation’s goals and change
Family Practitioner Counsellor
Family
Berry, Melbourne,Australia
02.2006 - 09.2007
- Supervise case management & counselling for clients who experienced developmental and therapeutic changes
- Assigning staff to cases and providing supervision for arising complex matters
- Establishing and conducting orientation, development, effective communication and training programs for staff
- Supervise staff advocacy work on behalf of clients in matters related to legal; housing; medical; financial or family issues particularly in regard to inter agency matters (Centrelink, Legal Aid, Family Court and Immigration)
- Developing communication platforms to allow positive flow of communications within the team to minimise stress during change management or work related stress
- Organising court documentation for clients at Broadmeadows Magistrates Court or Heidelberg Family Court
- Perform data collection and develop survey for service users to ensure best practice in the organisation
- Design awareness programs through workshops and presentations
- Supervise empowerment classes such as English for Office to assist clients’ entrance into workforce
- Managing risk assessment for staff in the Hume region during outpost and outreach
- Provide communication ideas and strategies for staff members in areas of change, development and stress management
- Conduct periodic surveys for job evaluations and reviews on work place relations improvement
- Providing monthly statistics and reports to Board Meetings
- Investigates accidents and prepare reports for all Healthy and Safety matters
- Coordinate Healthy and Safety Committee meetings and act as Safety Director
- Attend wage and salary report meetings, review data to determine competitive compensation plans
- Conducting interviews for highly competent professionals
- Conducting and analysing exit interviews
Women’s Advocacy, Multicultural Women’s Advocacy Service
Perth,Australia
04.2002 - 08.2005
- Supervise Advocacy Workers in case management & counselling
- Supervision on advocacy matters related to legal; housing; medical; financial or family issues – particularly in regard to inter-agency matters (Centrelink, Legal Aid, Family Court and Immigration)
- Coordinate safe short-term or long term accommodation for people who have experienced abuse or violence
- Provide training & support for workers in area of communications, mediation and advocacy
- Organised immigration assistance for people who have experienced abuse or violence
- Perform data collection for funding reports
- Develop awareness programs through workshops and presentations
- Organised training and classes for English for Office for people who had experience abuse or violence
- Organised integration programmes for entrance into workforce
- Provide development training on Effective Communication for Advocacy Workers
- Conduct interviews for hiring candidates
- Conduct exit interviews and providing platform for feedbacks and evaluation
Senior Coordinator
Multicultural Women’s Advocacy Service
Perth,Australia
06.2002 - 04.2005
- Collect and input data/statistics for monthly report
- Analysis of statistics for quarterly report
- Supervise outreach workers working with people experiencing family violence
- Preparing court support and documentation for people who have experienced family violence
- Provide culturally appropriate services to people who have experienced social abuse or violence
- Coordinate telephone support for outreach workers
- Provide support for people who are at the refuge
- Teaching and coordinating English for Office classes to people experiencing family violence
Senior Integration Officer
Women’s Health Services Inc
Perth,Australia
02.2002 - 04.2005
- Provide Culturally And Linguistically Diverse (CALD) women from China, Afghanistan, Pakistan, Turkey & Middle East with information on women’s health in English
- Conduct interviews and select suitable candidates for the women’s health programmes
- Networking with universities and women’s health institutions
- Organise & coordinate trainers on women’s health related matters
- Involve in the planning and creating English Language brochures to raise awareness on Women’s Health
- Assist CALD women with medical appointments
- Collect and input data/statistics on Culturally and Linguistically Diverse women health issues
- Provide awareness on women health through talks, workshops and brochures in English
- Arrange talks in different languages as part of women’s health awareness campaign
- Teaching English to women and children as part of their integration plan into Australia
Programme Manager
Pertapis Centre for Women & Girls
Singapore
12.1995 - 02.1997
- Ensure that teenage girls with drugs and alcohol problems follow the treatment programs based on the self-help social learning model (Therapeutic Community Concept)
- Ensure that clients are assessed and channelled to the correct therapy
- Provided Healthy Parenting Training for parents
- Conduct program staff meetings
- Supervise staff in the daily operation of the centre
- Plan and conduct new staff orientation to foster positive attitude towards the Centre’s goals
- Conduct parent meeting groups and surveys gearing towards improvement of the centre’s treatment programmes
- Provide in house training for staff
- Represent the organisation in various forums, talk shows and conferences related to Child and Youth Welfare
- Organise staff feedback sessions on work related matters
- Coordinate volunteer teachers to conduct educational programmes
- Discuss and design study plans with volunteer teachers pertaining to educational programmes
- Recruit, interview and select employees to fill vacant positions
- Coordinate performance reviews
- Advise management in appropriate resolution of employee relations and work life balance
- Perform personnel-related investigations
- Prepare reports and recommend strategies to reduce stress and burnout
Youth Welfare Officer
Children, Pertapis Centre for Women & Girls
Singapore
07.1993 - 11.1994
- Assist in Case management for dealing with women who experienced family issues, teenage girls who are in need of a safe environment, teenage girls with drugs and alcohol problems
- Conducts daily operation of the Centre, particularly, scheduled programs
- Teaching English Language as educational for the Centre.
Education
Master of Education - Management
University of Malaya
2019
Schema Therapy, Psychotherapy
International Psychology Centre
Malaysia09.2020
Bachelor of Social Sciences - undefined
Edith Cowan University
Foundation Studies
Curtin University
Certificate in Human Services - undefined
Singapore Institute of Management
The Effective Manager - undefined
National University of Singapore, National Council of Social Services
The Effective Supervisor
National Council
undefined
Certificate in Human Services - undefined
Singapore Institute of Management
Certificate in Social Welfare - undefined
Singapore Certificate in Counselling (Module II) - undefined
Yayasan Mendaki
Certificate in Counselling (Module I) - undefined
Yayasan Mendaki
Internship Training in Adult and Adolescent Substance Abuse - Therapeutic Community AOD Rehabilitation
Daytop International
1996
Skills
- Background in 15 years of counselling and supervision
- Highly experienced in Therapeutic Community work environment in America, Singapore & Australia
- Background in Schema Therapy, Psychotherapy & Psychological Assessment
- Masters in Educational Management Have a strong interest in managing, organising and coordinating
- Research Thesis in Higher Order Thinking Skills & Problem Solving
- An interest in personal development and managing mental health issues & stress
- Excellent Communication and writing skills
- Previous experiences in developing training programs
- Experiences in developing creative programs targeted at motivating, empowering and very experience at providing and organising support
- Highly dynamic and innovative thinking when developing programs for people and community
- Great skills at managing and support
- Strong ability to communicate with stakeholders
- Enjoys creating social media contents
Affiliations
Oct 2013 –
Nov 2013
Goethe Institute, Dusseldorf, Germany
A1 Certificate in Deutsch
Jul 2007
Bouverie Centre, Latrobe University, Melbourne, Australia
Introduction to Family Therapy
Jul 2005
Department of Community Development, Western Australia
Culturally And Linguistically Diverse (CALD) Strategic Plan
Apr 2005
Department of Community Development, Western Australia
Ethnic Communities
Sep 2004
Women’s Health Service, Western Australia
Post-Traumatic Stress Disorder
Aug 2004
Department of Health, Western Australia
Family and Domestic Violence and the Impact on Mental Health
Jul 2004
Western Australia
Effects of Domestic Violence on Children
Apr 2004
Women’s Health Service, Western Australia
Dealing with Difficult Clients
Mar 1997
Sep 1997
Association of Muslim Professionals, Singapore
Certificate in Counselling
May 1996
June 1996
Additional Information
- Nationality: Address: , Australian Permanent Resident
Languages
English
Full Professional
Malay
Native or Bilingual
Indonesian
Native or Bilingual
Chinese (Mandarin)
Limited Working
German
Limited Working
Timeline
Counselor, Educator
Cyrenian House
11.2022 - Current
Business Development Manager
Reality Bitten Cafe
11.2020 - 09.2023
Corporate Counselor
Steripack
02.2018 - 01.2020
Advocacy Counsellor
Free Lance Mediation, United Nation High Commissioner for Refugees
06.2013 - 09.2013
Family Practitioner Counsellor
Anglicare Victoria
04.2013 - 06.2013
Family Practitioner Counsellor
Family
02.2006 - 09.2007
Senior Coordinator
Multicultural Women’s Advocacy Service
06.2002 - 04.2005
Women’s Advocacy, Multicultural Women’s Advocacy Service
04.2002 - 08.2005
Senior Integration Officer
Women’s Health Services Inc
02.2002 - 04.2005
Programme Manager
Pertapis Centre for Women & Girls
12.1995 - 02.1997
Youth Welfare Officer
Children, Pertapis Centre for Women & Girls
07.1993 - 11.1994
Master of Education - Management
University of Malaya
Schema Therapy, Psychotherapy
International Psychology Centre
Bachelor of Social Sciences - undefined
Edith Cowan University
Foundation Studies
Curtin University
Certificate in Human Services - undefined
Singapore Institute of Management
The Effective Manager - undefined
National University of Singapore, National Council of Social Services
The Effective Supervisor
National Council
Certificate in Human Services - undefined
Singapore Institute of Management
Certificate in Social Welfare - undefined
Singapore Certificate in Counselling (Module II) - undefined
Yayasan Mendaki
Certificate in Counselling (Module I) - undefined
Yayasan Mendaki
Internship Training in Adult and Adolescent Substance Abuse - Therapeutic Community AOD Rehabilitation
Daytop International