Joshua Gray
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Willingness to take on added responsibilities to meet team goals. After spending several years in the construction industry, I am seeking to further my own skills in a new field and have an environment that promotes growth beyond the scope of my immediate role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Claims Lodgement Advisor
Youi Insurance
06.2024 - Current
- Assist customers with lodging insurance claims, ensuring accurate and timely processing
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Analyse and verify claim information to ensure completeness and compliance with company policies
- Collaborate with internal teams to facilitate the claims process and improve overall efficiency
- Maintain detailed records of claims and interactions, ensuring confidentiality and accuracy
- Consistently achieved high customer satisfaction ratings
- Successfully managed a high volume of claims, demonstrating strong organizational skills and attention to detail.
Cabinet Maker / Wood Machinist
North Coast Joinery
05.2021 - 05.2024
- Installed hardware such as drawer pulls, hinges and handles
- Measured and cut materials in adherence to schematic drawings
- Read and interpret blueprints and construction documents to determine project directives
- Blueprint design understanding
- Repaired cabinets and cabinet parts
- Spray paint timber frames/doors/windows
- Operated computer-controlled equipment and worked within CAD software to complete precision designs
- Cut wood by hand and with shop or site machinery to achieve desired dimensions
- Used basic mathematics to calculate distances, surface areas and materials required for jobs
- Followed protocols and stayed organized to provide personal and teammate safety
- Operate CNC to machine solid timber joinery (Stairs, Doors, Windows)
- Quote on projects, time and cost
- Organise and maintain office documents.
Wood Machinist
One Stop Joinery
05.2017 - 05.2021
- Completed general finish work and sanding
- Reviewed job specifications to determine necessary tools and materials
- Sharpened and replaced worn or defective blades and bands using hand tools
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances
- Maximized efficiency by removing safety hazards and debris from work areas.
Labourer
Piano People
01.2014 - 01.2016
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained excellent attendance record, consistently arriving to work on time
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Improved operations through consistent hard work and dedication
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Served customers in a friendly and efficient manner following outlined steps of service.
Labourer
Local Surveying Company
01.2012 - 12.2012
- Carried out day to day duties accurately and efficiently
- Maintained an excellent attendance record, consistently arriving to work on time
- Followed instructions when given as quickly and efficiently as possible.
Education
Year 12 -
Nambour Christian College
Nambour, QLD11.2012
Skills
- Completing all tasks with a high attention to detail
- Loyal and hardworking individual I have the ability of prioritizing tasks and managing my time effectively
- Good interpersonal skills, with the ability to quickly adapt and work as part of a team as well as communicate effectively
- I am highly proficient in the use of all Microsoft Office Programs
- Experienced with versions of AutoCAD and Photoshop
- Very high literacy and numeracy skills with a keen interest in technology
- Australian Certified typing test - 6492 words per minute, 9908% accuracy (06/12/2021)
Certification
- Certificate III Information Technology (Focus: Cyber Security, ICT30120)
- Certificate III in Timber and Composites Machining (Flat Panel Machining, MSF30313)
- Certificate II in Resources and Infrastructure Work Preparation. (RII20113)
- Certificate I in Furnishings
- Certificate I in Manufacturing
- High Risk Work Certificate (Including a Forklift License)
- Construction White Card - Work safely in the construction industry.
References
- Lyn Cox, Business manager at North Coast Joinery, phone number on request.
- Timothy Cox, Personal reference, Work colleague at North Coast Joinery and Urban Gelball - 0400 797 590
- Matthew McBride, Former Supervisor, One Stop - 0434 641 072
- Graham Kell, Pastor/Psychologist, 0412 508 777
- Bill Vine, Piano People Owner, 0412 785 781
Timeline
Claims Lodgement Advisor
Youi Insurance
06.2024 - Current
Cabinet Maker / Wood Machinist
North Coast Joinery
05.2021 - 05.2024
Wood Machinist
One Stop Joinery
05.2017 - 05.2021
Labourer
Piano People
01.2014 - 01.2016
Labourer
Local Surveying Company
01.2012 - 12.2012
Year 12 -
Nambour Christian College
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