Zewei Si
Adelaide,SA
Summary
Proven to excel in high-pressure environments, I bring a track record of enhancing customer satisfaction and streamlining operations across roles, from Kitchen Staff at Down the Rabbit Hole to Housekeeping Team Leader at Sheraton Grand Mirage Resort. Skilled in cross-functional collaboration and bilingual in English and Mandarin, I significantly contribute to team efficiency and service excellence.
Overview
5
5
years of professional experience
Work History
Kitchen Staff
Down the Rabbit Hole
Adelaide
06.2024 - Current
- Assisted with food prep (washing, peeling, cutting)
- Maintained cleanliness of dishes and equipment
- Organized supplies and supported chefs with tasks
Waiting Staff
Okami Japanese Restaurant
Adelaide
08.2023 - 07.2024
- Delivered exceptional customer service in a fast-paced environment
- Took and served orders accurately; processed payments
- Collaborated with team members for smooth operations
FOH All Rounder
The Eight Dining
Mackay
10.2022 - 06.2023
- Welcome and seat customers
- Accurately take and confirm orders
- Serve food and beverages with care
- Clear and reset tables to maintain a clean dining area
- Package takeaway orders efficiently
- Manage cashier responsibilities with accuracy
Receptionist
Magic Massage
Mackay
03.2022 - 10.2022
- Provide a warm welcome to clients
- Assist with general inquiries
- Maintain a clean and organized environment.
- Manage stock replenishment
- Handle phone calls and bookings
Housekeeping Team Leader
Sheraton Grand Mirage Resort
Port Douglas
11.2019 - 07.2020
- Supported record inventory management
- Assisted in the preparation of work reports
- Oversaw and guided junior team members.
Education
Certificate IV - Kitchen Management
Alliance College
Adelaide, SA12.2024
Certificate III - Commercial Cookery
Alliance College
Adelaide, SA12.2024
Barista Master Course -
Brisbane CBD College
Brisbane, QLD12.2019
B.A. - Tourism Management
Baoji University of Arts & Science
China12.2015
Skills
- Exceptional Customer Service
- Food and Beverage Operations
- Cross-Functional Collaboration
- Bilingual: English and Mandarin
- Proficient in High-Pressure Environments
- Efficient Task Organization
References
Available upon request
Timeline
Kitchen Staff
Down the Rabbit Hole
06.2024 - Current
Waiting Staff
Okami Japanese Restaurant
08.2023 - 07.2024
FOH All Rounder
The Eight Dining
10.2022 - 06.2023
Receptionist
Magic Massage
03.2022 - 10.2022
Housekeeping Team Leader
Sheraton Grand Mirage Resort
11.2019 - 07.2020
Certificate IV - Kitchen Management
Alliance College
Certificate III - Commercial Cookery
Alliance College
Barista Master Course -
Brisbane CBD College
B.A. - Tourism Management
Baoji University of Arts & Science
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