Zexian Liang
Sydney,NSW
Overview
2
2
years of professional experience
Work History
Customer Service and Marketing Specialist
Dr. Chris Education
05.2023 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Increased brand awareness by developing and implementing targeted marketing campaigns at local expos.
- Boosted lead generation through the creation of engaging content for social media platforms.
Customer Service Representative
Trainstein Chess
08.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Leveraged my language skills in Mandarin and Cantonese to assist non-English-speaking parents and students, fostering inclusivity and expanding the academy's reach to a broader audience.
Team Member
Little Asia USYD
08.2022 - 10.2022
- Made and delivered all menu items with high quality and fast speed. Greeted customers warmly and catered flexibly to special patron requests.
- Trained new team members according to company procedures and safety requirements. Developed strong cooperative relationships with coworkers and managers.
Education
Master of Professional Accounting
University of Sydney
Sydney07.2024
Bachelor of Science in Quantitative Finance
Hong Kong University of Science And Technology
Hong Kong06.2021
After-school tutor
GAMAIN Group, Sydney
09/2023 to Current
- Tutored struggling students in Mathematical Economics with personalized materials.
- Planned lessons and prepared materials.
- Supported students with helpful study habits and exam strategies.
Volunteer
Student Peer Mentor
University Of Sydney Business School, Sydney
02/2023 - 04/2023
- Provided advice to a group of 10 new students on university experience. Prepared materials for and conducted 2 group activities about enhancing studying skills.
- Facilitated a positive environment for mentees to mix and mingle by creating a WhatsApp group chat, posting events invitations and responding to questions promptly.
Timeline
Customer Service Representative
Trainstein Chess
08.2023 - 01.2024
Customer Service and Marketing Specialist
Dr. Chris Education
05.2023 - Current
Team Member
Little Asia USYD
08.2022 - 10.2022
Master of Professional Accounting
University of Sydney
Bachelor of Science in Quantitative Finance
Hong Kong University of Science And Technology
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