Zeyad Diab
Wiley Park Nsw,NSW
Summary
With a proven track record as a Tow Truck Driver Owner Operator and a highly skilled and Qualified Motor Mechanic and registered AIS safety inspector I excel in vehicle repairs, maintenance and safe driving
My expertise in towing equipment operation and ability to empathize with clients set me apart.
With solid track record in safely and efficiently operating tow trucks. Proven ability to manage roadside assistance tasks and vehicle recovery operations with precision. Demonstrated expertise in vehicle maintenance and customer service, ensuring high level of client satisfaction.
At Sergios Cake Shop, I maintained a perfect safety record, underscoring my reliability and strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
Self-employed Owner Operator
01.2023 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Expedited roadside assistance requests through effective communication with clients for prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Operated with safety and skill to avoid accidents and delays.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Truck Driver
Sergios Cake Shop
01.2015 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck.
Motor Mechanic
Self Employed
01.2014 - Current
- Performed routine maintenance services, optimizing vehicle longevity and functionality for customers.
- Troubleshot complex automotive issues, applying systematic approaches to identify root causes and implement solutions.
- Repaired and replaced faulty components, resulting in improved vehicle safety and reliability.
- Consistently complied with safety regulations, maintaining a secure work environment for both staff and clients.
- Developed lasting relationships with suppliers to negotiate competitive pricing on parts orders, reducing overall costs for clients.
- Stayed up-to-date with industry advancements, ensuring the application of current techniques and tools during repairs.
- Increased customer satisfaction by providing timely and efficient maintenance services for various car models.
- Managed inventory levels effectively to ensure the availability of necessary parts for timely repairs.
- Maintained accurate records of repair work completed, facilitating effective communication with clients regarding vehicle status updates.
- Enhanced vehicle performance by conducting thorough diagnostics and implementing appropriate repairs.
- Educated customers on proper vehicle care, empowering them to take preventative measures against future issues.
- Conducted pre-purchase inspections on behalf of clients to determine fair value propositions based on the vehicle''s condition.
- Recorded repairs required, parts used and labor time.
Education
Certificate III - Light Vehicle Motor Repairer
TAFE NSW
NSW11-2014
Skills
- Strong work ethic
- Towing equipment operation
- Safe driving practices
- Customer service
- Vehicle maintenance and repair
- Safety management
- Roadside assistance experience
- Patience and empathy
- Vehicle inspection
- Reliability
- Excellent communication
- Multitasking Abilities
- Problem-solving abilities
Certification
Authorised AIS Safety check inspector for light vehicles
Languages
Arabic
Timeline
Tow Truck Driver
Self-employed Owner Operator
01.2023 - Current
Truck Driver
Sergios Cake Shop
01.2015 - Current
Motor Mechanic
Self Employed
01.2014 - Current
Authorised AIS Safety check inspector for light vehicles
Certificate III - Light Vehicle Motor Repairer
TAFE NSW
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